Key responsibilities:- Building a warm rapport with clients- Attentive business process analysis to provide insights on efficiency and optimization- Atlassian products technical consultation and writing human-friendly user guides- Building a strong support team- Documenting and sharing our experience

Key responsibilities:- Capturing business processes “as is” and performing current process performance review;- Actively engaging process owners in defining key results for the desired “to be” process;- Design and implementation of SOX compliant business processes from business process lifecycle to technical specification;- Supporting process seamless execution such as holding workshops, designing user guides, making sure any technical issues are known and fixed;- Process performance in-depth review by composing reports based on key metrics, SLAs, user feedback and using this data to propose process improvements;- Hands on Jira experience to establish processes (setting projects, specific workflows, dashboards, basic bug fixing);- Most experienced with Legal, Finance, Accounting and Talent process areas.Key Achievements:- Unified existing similar back office processes across different departments and legal entities and merged all in a single simple structure;- Established new back office processes from the scratch in Georgia;- Designed a user portal for employees to easily access all back office services both in the UK and Georgian offices.

Key Responsibilities: - Capturing and analysis of software requirements;- Building and describing project's structure using mindmaps, user stories, BPMN diagrams, non-functional requirements and other types of documentation;- Technical description of the project in the form of software requirements specification;- BA support through a project's full life cycle including risk management, features prioritisation and project planning (teamed with project managers).Key Achievements:- Designing 6000+ hours systems from the scratch including blockchain, payment systems, medical research, IoT, AI systems, customer service, procurement systems and many more;- Creation of a major BA skills training course and using it to mentor Junior BA employees and Project managers to improve the overall performance and share knowledge.

- Hunted Scala developers across different sources across Russia, Ukraine and Belarus;- Held interviews and evaluated applicants;- Helped new and existing dev team members to adapt better to the company's working environment.

Helped business owners market their businesses for sale by studying every detail about the business and transforming it into a trade offer for people interested in buying a business.

Consulting clients on available services and providing estimation according to requirements, preparing technical specification for web projects, project management.

SMM for Mugshots.com