Ana Tworkoski Email & Phone Number

Key Achievements:- Led a digital transformation initiative, guiding 700+ customers to transition to online transactions, reducing branch traffic by 25% and improving operational efficiency and customer satisfaction within 6 months.- Provided exceptional customer service, achieving a success rate of 98% in addressing inquiries and resolving issues, resulting in a 15% increase in customer satisfaction scores.- Successfully cross-sold banking products, contributing to a revenue increase of 10%.- Assisted in opening 100+ new accounts, leading to a 20% boost in new account acquisitions.- Ensured strict adherence to risk management protocols, resulting in zero compliance issues and maintaining the bank's reputation for trust and security.Responsibilities: - Participated in ongoing training and professional development programs to stay updated on industry trends, regulatory changes, and new banking products and services.- Processed finance transactions accurately, including deposits, withdrawals, and fund transfers.- Conducted account maintenance activities, updating client information and processing account closures.- Resolved customer complaints professionally, ensuring high levels of customer satisfaction.- Assisted customers with online and mobile banking services, troubleshooting technical issues and providing guidance on digital banking features.

Key Achievements: - Managed small business accounting, achieving a 98% accuracy rate in record-keeping and expense management, ensuring compliance with tax regulations.- Developed and executed comprehensive financial plans, resulting in a 50% increase in profitability year over year.- Identified and implemented cost-saving measures, resulting in annual savings of AUD 5K through renegotiated vendor contracts and optimised procurement processes.Responsibilities: - Directed all administrative, marketing, financial, and customer service operations to ensure the smooth functioning of the business.- Attended workshops and training sessions annually, staying updated on industry trends and advancements.

Key Achievements: - Organised and supervised 12 departmental events, comprising conferences, seminars, and workshops, resulting in flawless execution and garnering 95% positive feedback from participants.- Enhanced operational efficiency by 20% through adept utilisation of Microsoft Office Suite, effectively reorganisation administrative processes and boosting productivity.- Implemented innovative strategies to optimise office workflows, resulting in a 30% reduction in turnaround time for administrative tasks.Responsibilities: - Coordinated and managed day-to-day administrative duties for the organisation, including answering incoming communications, scheduling meetings, and managing research grants.- Provided support to management and scientific teams by assisting with administrative tasks, such as typing, mailing, filing, sorting mail, copying, and running errands.- Organised and coordinated events for scientific research, ensuring adherence to timelines.- Maintained confidentiality and ensured proper handling of sensitive information following organisational policies.- Managed research grants, including preparing and proofreading required documents for applicants, ensuring compliance with funding guidelines.

Key Achievements: - Managed cash transactions, withdrawals, and deposits with 100% accuracy while strictly adhering to banking policies and security procedures.- Led efforts to improve cash handling procedures, resulting in a 15% reduction in errors and discrepancies, enhancing overall financial accuracy.- Ensured compliance with banking regulations and internal policies, maintaining a zero record of regulatory violations.- Successfully sold and referred bank products, leading to a 30% increase in sales revenue.- Resolved 100% of client complaints and concerns, ensuring a positive experience and maintaining a customer retention rate of 95%.Responsibilities: - Supervised daily transactions, including cash handling, check processing, balancing, and handling money orders to maintain operational efficiency and accuracy.- Provided expert knowledge of bank lending practices, policies, compliances, and underwriting criteria to both customers and team members.- Identified prospective clients and developed strategic presentations to showcase bank offerings, resulting in increased client acquisition.- Advised customers on utilising bank facilities and provided comprehensive information about products and services.

Certificate Iv, Finance And Mortgage Broking

Bachelor'S Degree, Business Administration