Ana Uva Email and Phone Number

- First point of contact with customers and responsible to coordinate export orders from start to finish;- Receive customer’s FCL & LCL orders for sea and air freight shipments and liaise with customers to obtain all required information to ensure correct measures are in place and customer needs are met;- Check if orders met the company requirements and enter orders into Pronto system to provide customer with Order acknowledgement;- Research, nominate and arrange vessel bookings with shipping lines and local cartage when needed;- Liaise with shipping lines and freight forwarders/ agents to obtain up to date shipment information and communicate with all parts on the progress of the orders; - Place purchase orders with suppliers, advising shipping details and all other relevant information to ensure smooth processing of orders;- Ensure all documents received from Suppliers are correct as required and as per companies agreement;- Prepare and send FI/SLI to freight forwarders/shipping lines;- Ensure that all necessary documentation is prepared accurately and presented within the time constraints relevant to each shipment.-Ensure customer and country regulations are met for efficient exportation and importation of products.-Tariff classification.-Prepare and Lodge customs entries with New Zealand customs, using Cyberfreight and TSW systems.-Issue Dairy Certificates with MPI.-Issue Insurance certificates.- Liaise with Operations Supervisor, Sales and Marketing Managers, Customers and Suppliers to ensure that all orders are placed and shipping is organized in accordance with the most time and cost-effective options available.-Customer Service, following up on enquiries as they arise.-Ensure that accurate records are maintained in the company central file system.-Investigate claims from customers, place claims with suppliers and prepare the relevant paperwork for the accounts team to issue Credit notes.

- Administration for Campbell Consumer Products orders for NZ nationwide distribution.- Liaising with local suppliers, 3PL, transport companies and customers ensuring orders are delivered on time and in full.- Manage off shore customers’ orders and domestic export orders, to ensure the most effective and economical delivery mode is used.- Liaise with local authorities to ensure local and overseas compliance requirements are met (ie: MPI/ Customs), and shipping documents are completed efficiently and accurately.- Researching regulatory and statutory requirements affecting the importing, exporting of goods- Assist with Spanish and Portuguese translations- Liaise with Operations Manager, Sales and Marketing Managers, Customers and Suppliers to ensure that all shipping is organized in accordance with the most time and cost effective options available.- Ensure that all necessary documentation is prepared accurately and presented within the time constraints relevant to each shipment.- Communicate the shipping details to all interested parties.- Ensure that accurate records are maintained in the company central file.

- Coordinate Campbell Consumer Products distribution of goods national wide - FMCG products.- Ensure customers and sales reps are updated with accurate information.- Receive & enters customers orders into the system.- Place order with suppliers.- Liaise with 3PL warehouse and shipping to ensure orders meet delivery deadlines.- Invoicing.- File and achieve paperwork as per company procedure.- Customer Service assisting with queries, complains and technical information of goods.- Analyze claims for credit notes and process it into in-house system – Pronto.- Process General Ledger Journal for samples invoices into in-house system - Pronto.

- Discuss import and export requirements and provide advice.- Coordinate with operations unit, clients, and legal division on export requirements.- Responsible for checking all export documentation.- Understand organisational policies and train employees.- Manage external warehouse by checking stock records and approving new purchases.- Prepare data for audit processes and produce reports for the Chief Executive Officer.

- Receive orders from customers overseas, source for suppliers and negotiate price quotations.- Process complete commercial documentation including pro forma invoice, commercial invoices, packing lists, phytosanitary certificates, certificates of origin and forwarding instructions.- Responsible for classifying goods by using the harmonised system and register export entries in the government electronic system (customs broker).- Manage transportation of goods as per company procedures.- Oversee packaging of goods ensuring boxes are correctly coded as per the dispatch order with receipt dates, sender and receiver reference numbers.- Liaise and check with a variety of stakeholders, such as suppliers, freight forwarders, banks and government agencies.- Ensure export orders are processed accurately within the given time frame.- Communicate with clients throughout the exporting process.- Maintain all paperwork concerning the export trade.- Source out new suppliers and clients for future business.