Ana Visan Email & Phone Number

Bucharest, Romania

Bucharest, Bucharest, Ro

Bucharest, Romania

Bucharest, Romania

▪ Estimation, coordination and implementation of country-specific and global change requests for HRO processes ▪ Performing process analysis, presenting improvement opportunities to internal and external clients and conducting implementation▪ HR process modelling and documentation update/creation▪ Project management and team coordination ▪ Identifying opportunities for automation and automation implementation coordination▪ UAT coordination

Bucharest, Romania

Field Marketing Localization:▪Management of localization projects (translation, layout, review, publishing) for the assigned regions▪Language service providers management▪Budget management ▪Content management in both internal and external platformsGlobal Marketing Localization:▪Coordination of the entire localization project life cycle for marketing campaigns and product launches

Bucharest, Romania

▪Analysing translation requests, planning and launching localization projects▪Resource allocation and task coordination ▪Keeping project schedules on track and ensuring on-time delivery▪Providing assistance to the translators working on the previously assigned tasks▪Performing file check before delivery to the client▪Coordination of the linguistic resources worldwide▪Sharing client's or editor's feedback with the team of linguists as needed

Bucharest, Romania

▪ Coordinating the QA & Training Team for an HRO global project▪ Reporting and analyses: preparing the global monthly Customer Satisfaction Survey and Rework Cases analyses; identifying issues and proposing preventive actions; creating ad-hoc reports/in depth analyses to match the needs of the operational teams and the client's requirements▪ SPOC for Incident Management: performing and documenting root cause analyses of severe incidents; keeping track of preventive actions across the account▪ Working together with the Improvement and Innovation team on various improvement projects. Owner of the Continuous Improvement and Innovation Log, keeping track of the improvement ideas for the whole account.▪ Ensuring the Quality Standards and client’s requirements are met across the account.▪ Making sure the internal QA & T documentation is up-to-date; providing QA review for the existing project documentation▪ Training Coordination: identify training needs within the QA team, centralize the training needs within the OPS team, SPOC for any internal training matters▪ Presenting QA results to the client on a quarterly basis

Bucharest, Romania

▪ Providing training (induction) to newly hired employees as well as enhanced training to current employees working in outsourced HR & Payroll support with German language▪ Adaptation and development of training materials▪ Providing monthly quality assessments for each service representative▪ Performing monthly individual & team coaching based on the quality findings▪ Performing monthly analysis of customer satisfaction surveys▪ Performing monthly root causes analysis of corrections (rework cases) performed by the agents▪ Determination of further training needs to increase quality according to both requests and QA analysis

Bucharest, Romania

▪ Providing training (induction) to newly hired employees as well as enhanced training to current employees working in outsourced HR & Payroll support with German language▪ Adaptation and development of training materials▪ Providing monthly quality assessments for each service representative▪ Performing monthly individual & team coaching based on the quality findings▪ Performing monthly analysis of customer satisfaction surveys▪ Performing monthly root causes analysis of corrections (rework cases) performed by the agents▪ Determination of further training needs to increase quality according to both requests and QA analysis

Bucharest Area, Romania

▪ Creation of HR related documents ( new hire contracts, job data change, leave of absence, exit, maternity leave paperwork) for a German client▪ Maintaining employee records on HR database ( PeopleSoft)▪ Informing relevant stakeholders about job related changes of employees▪ Offering support to local HR department, following instructions and working together for process optimization;▪ Implementation of process changes according to changes in the German Labour Law and internal HR;▪ Collaboration with German Payroll and Legal department.▪ Delivering process training to new joiners▪ Performing monthly quality control on sample of the tickets processed by the team▪ Updating procedures on job data changes (process owner); coming up with improvement ideas to optimise the process or cover gaps

Bucharest, Romania

▪ Coding of brands and open - ended questions from online marketing surveys, written in German or English, with the use of Ascribe software, having the purpose of transforming the verbatim (answers) into meaningful information ▪ Loading of verbatim, new code frame building and back coding (adding new codes into pre-existing code frame), maintaining consistency while using a unified code frame across multiple countries and questions or in case of different waves of the same marketing project▪ Quality check of coded answers performed by colleagues and ensuring the translation's consistency

Bucharest, Romania

Contacting debtors to arrange debt payoffsKeeping accurate records and reporting on collection activity

Bucharest, Romania

Bachelor'S Degree, Foreign Languages And Literatures, General

High School Diploma, Social Sciences