Head Of Customer Success
Current- Customer Success team leader,- Key account manager: working with leading international brands such as Sephora, Dior, Guerlain, Tiffany, DFS, Leclerc, ... Building their gift card strategy- Generating upsells, creating strong relationships,- Developing internal strategies for customer growth and retention,- Analyzing customer feedback and prioritizing new feature requests,- Following KPIs and data to improve customer guidance, support and knowledge.