Ana Amendano Email & Phone Number

New York City Metropolitan Area

5 Penn Plaza Manhattan Ny 10001

Negotiating lowest possible rate and conditions for groups travelling to North America & South America.Negotiation concessions with the hotels.Sign group contracts with hotels.Action group amendments and group cancellations.Arrange meeting space, restaurant and banquet meals & AV equipment in hotels for groups' meetings and social events.Develop and maintain good relatioship with hotels.Communicate with services, coordination and accounting department to ensure highest standard of customers' satisfaction and smooth operations.Ocassional attendance at Fam Trips and travel Industry events.

Greater New York City Area

To Liaise with hotels to confirm, amend and cancel bookings for GTA clinets all around the world going into the USA and Canada.Handle all hotel changes, chaser and special requestProcess alternate hotels, based on the client's budget and location selection as well as handling restriction for the client.Resolve and assist with hotels contracts and queries with the allotmentCoordinate with GTA office regarding any passanger problem while the are on the road in United States and Canada.

Jfk Airport

Ability to work directly with Customers.Preparing flights for departures, checking travel documents(visa, I-94, passport, passenger profiling), boarding proceduresPreparing flights for arrivals(flight clearance, customs, checking immigration documents, VIP service)Knowledge of airlines reservations procedures

Flushing Ny

Check guest in and outVerify guests’ registration information and take any further information required, such as identification and period of stay.Operate hotel switchboard, take calls and provide information and transfer callsProvide guests with room keys and call for bellboysTake reservations over the telephone, through emails and in person. Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directionsRefer guests to appropriate departments to resolve complaints or provide suggestionsCompute bills and take paymentsProvide guests with directions around the hotelContact housekeeping and maintenance departments when a problem is reported.Assist sales manager contacting the tour operators.

Bachelor'S Degree, Business Administration And Management, General

Associate'S Degree, Tourism And Travel Services Management