“Education is the foundation upon which we build the future; it opens doors to endless possibilities.” — Christine GregoireI am a hustler! 3 Things that I love the most-The People, The Technology, The Culture!Senior Engineering Program Manager at Apple Inc.,I lead Digital-Technology programs for eCommerce,Retail, Operations for customer facing-products globally.My Customer and Metrics Obsession, led me to drive innovation; delivering exceptional results, bringing a wealth of expertise; a proven track record of success to my team. My focus is on creating an outstanding user shopping experience at a scale. I believe in prioritizing people over processes while recognizing that good processes can always be improved through iteration.My Leadership Philosophy: Empowering my dream team; do their best work! I value communication, high emotional intelligence as my strengths. Trust is the hallmark of my leadership style, I strive to set a vision that guides our success. My goal is to listen to understand user needs to support, guide, direct my team effectively.Resilience! (and happy cows come from California haha)Orchestrating WW programs —people, needs, and technologies.• Growth: Successfully scaled a team from 4 to 180 members, including 18 managers, 13 skip managers, specializing in delivering features such as affordability, pay-in-4, pay monthly, trade-in, upgrade across 85+ global markets.• Technological Innovation: Drove alignment across three SVP org, multiple regions, achieving a 3-5x improvement in digital assets, Revolutionized through CI/CD processes, server-based APIs, coordination across client-server models, leading to improved user experiences across on all platforms.• Developed product strategy through user interviews, ride-a-longs, metrics, user surveys increasing CSAT by 80 points, • Significant ROI: Directed strategic development and implementation of FYQ1-3 roadmaps, resulting in a remarkable ROI of $180 million.Think "BIG", Do "Big"Overall, I thrive in fast paced env; navigate complex trade-offs:- People vs Process, - High stakes vs Long-term Wins- Resilient vs Ambiguity, - Risk vs Critical path forward- Innovation vs Quality- User needs vs Spike in DemandI am your "Go-To-Person"!!!Off-Track- I Love "Conferences" "WorkShops" "Events" To-Bring-On "Trends" "NextGen"Tools : Jira, Wrike, Clarity, Cocomo, Composer, Radar, Tableau, Finsite , Keynote speaker, System Playback, Change Control Process , Quip, Confluence, Pages, Numbers, GitHub, AWS, SDLC, data pipelines, CI/CD, Self-Service Deployment BOT algorithms.
