Embraced company beliefs, and coached associates to follow the same culture, in an effort to achieve key results and increase success by utilizing sales floor leadership across all businesses. Support and recognize staff for exceeding goals and creating a positive and healthy work environment. Validated core processes and ensured timely execution. Management experience in 6 departments, totaling over $9M in annual sales and 20 direct reports. Actively identified and addressed outliers that did not contribute key results, through focused accountability and feedback. Collaborated with senior management to capitalize on all sales opportunities through merchandising of product. Supported and recognized staff for exceeding goals and creating a positive and healthy work environment. Completed daily bookkeeping duties to include reconciliation of financials, preparing deposits and resolving overages and shortages.Key Contributions♦Executed a retail excellence program, designed to increase profit through operational excellence.♦Led the area market in customer satisfaction surveys and credit acquisition; achieved 1st in district for key performance indicators (KPIs) on a consistent basis.♦Created weekly credit and loyalty club workshop programs, leading to an increase in the ability of associates to overcome objections to drive credit card enrollment and loyalty membership.

Worked as part of a small team of less than 10 employees to setup and launch a new store location. Trained new associates on company culture, policies and operational procedures.Key Contributions♦Completed a new location from start to finish in a time frame ahead of project schedule.♦Validating inbound freight shipments and preparing product for sales floor presentation.♦Fixture, product, pricing and store graphic placement and setup.

Greeted and responded to all customers in a professional and friendly manner. Ensured proper merchandise presentation. Provided register training to new hires in accordance with register and cash handling policies and procedures. Provides customer service according to the Star Service program guidelines. Assisted in specialized areas of store including, Cash Office, Front End, Fitting Room, Stock Room, Fine Jewelry or Customer Service. Gave recognition and coaching to increase cashiering standards.Key Contributions♦Reduced shortages through personal awareness and compliance with company standards and theft deterrents to reduce loss, resulting in a 2% year-over-year (YOY) decrease in shrink from theft.