Anabel Cortez Muñoz Email & Phone Number

United Kingdom

United Kingdom

Kings Hill, England, United Kingdom

United Kingdom

Barranquilla, Atlántico, Colombia

● As part of a 5-member team, I created applications and automation scripts to streamline company tasks, applying DevOps principles. I developed new applications for the front end using JavaScript, HTML, CSS, jQuery, TypeScript and React; for the back end, I used Node.js, Express, and PostgreSQL. ● Troubleshot and resolved back-end and front-end bugs using browser DevTools, reading and correcting code to enhance efficiency and reliability. ● Contributed to developing a web app that managed engineers' scheduling, reducing their time spent on this task by 90%. Utilizing vanilla JavaScript, HTML5, CSS, jQuery; and Python and MongoDB for the backend. ● Proactively designed a network device inventory control page using Figma and developed the initial interfaces with TypeScript and React.

Área Metropolitana De Barranquilla

● Received and managed tickets to diagnose and troubleshoot wireless network issues for various companies ● Assisted with configurations, and software version upgrades, and provided best practices to improve overall network performance. ● Upgraded device certificates and collaborated with other teams to check configurations of firewalls, routers, switches, and other devices that might cause problems. ● Managed a wide range of Cisco devices, including WLCs, APs, routers, and Cisco Prime.

Colombia

• Expertly managed retention line with exceptional conflict resolution abilities, ensuring positive customer experiences by adeptly de-escalating tense situations. • Recognised by supervisors for maintaining composure under pressure, and resolving difficult customer issues professionally.

Diplomatura, Computer Programming, Specific Applications

Learning Route 2 of the Mission TIC 2022 Project that is developed under the agreement between the Single Fund for Information.

Contaduría Pública, Accounting And Finance