Direct administration and communications of labor laws, procedures and policies, understand risk and compliance. Extensive knowledge of federal and state regulations. Employee Relations, disciplinary actions and termination process. Screening and interviewing prospect applicants. Performance review process. Responsible for completion and filing EEO-1 annual report. Responsible for coaching, developing and provide direction to corporate managers and employees related to HR policy interpretation and compliance. Ensued that all employment laws, wage, and hour regulations, and EEOC guidelines are understood and implemented. Oversaw business unit compliance with human resource legislation including but not limited to EEOC, ADA, FMLA, and FLSA. Responsible for benefits renewal and negotiations with insurance vendors. Handle all aspects of benefits such as open enrollment and Cobra administration. Responsible for reporting all accidents to the Workers' Compensation carrier as well as conduct coordination between employee, WC carrier and doctors. Develop and update Workers' Compensation (W/C), Leave of Absence (LOA), and Consolidated Omnibus Reconciliation Act (COBRA) reports on a regular basis.

Worked closely with operations management to meet operational goals, foster positive behaviors and attitudes, ensure compliance to policies, investigate incidents, and resolve issues/grievances. Investigate, document and respond to employee complaints and resolve issues. Provide training , coaching and development to employees at all levels of the organization. Responsible for the benefits renewal and negotiations with insurance vendors. Handle all aspects of benefit offerings such as conducting open enrollment, benefit orientation and vendor relationships. Managing employee's FMLA, Medical Leave, and Personal leave. Knowledge of and compliance responsibility for employment laws related to benefits COBRA, ERSA, Section 125 and HIPPA. Audit all benefit related invoices to ensure accuracy. Maintain and reconcile and make payments for all medical bills. Supervised the Benefits Administrator. Ran/managed/updated Cognos reports and Ultipro reports for Vice President of Human Resources. Report all accidents to the Worker's Compensation (W/C) carrier in a timely manner and submit wage statements. Conduct follow up with injured employees and W/C carrier to review progress. Attend mediation and settlement hearings. Make recommendations and monitors safety initiative and program. Maintain accurate safety tracking system and develop safety programs and incentives. Organize morale-building activities for 250 employees.

Provides superior customer service as a first level of contact for all Student Accounts Office clients including students, families and staff with inquiries on their student accounts.Prepare quarterly write off spreadsheet to present to the Finance Office.Reconcile student receivable general ledger accounts on a monthly basis to ensure accuracy in account maintenance for year-end close.Responsible for billing all currently enrolled students ensuring the accuracy of charges on all student accounts, updating tuition and fee schedule.Monitor the timely disbursement of financial aid, scholarship and grant funds, and refund excess funds to students and parents.Provide financial clearance for prospective graduates, former students returning and withdrawals. Investigate and resolves student account discrepancies and disputes; and counsels' students concerning their student accounts.

Achieve campus student retention budget in collaboration with the academic Dean.Development of the IEP, Student Activities, Graduation, APEX Program, Re-entries, Online Registrations and Student Activities.Responsible for the ATB program to ensure that campus goals are met to include retention, completion of high school/GED achievement. Responsible for the collection and tracking of documentations of ATB program.Ensure that overall student satisfaction levels are at 85% or greater as measured by Student Wave. Coordinate bi-annual administration of Wave Survey.Participate in weekly retention meetings. Review all re-entry, and on-line students who are at risk. Make recommendations for implementing strategies to retain at risk students.Direct the campus re-entry program to meet enrollment and retention goals of re-entered students. Responsible for managing the Re-Entry Coordinator.

Manage details of multi-party conference calls, agendas, itineraries, travel arrangements, and preparation of expense reports.Organize the planning of trade shows, conventions and seminars.Follow-up with Accounts Payable Department to ensure invoices are paid on time.Communicate well with external contacts to properly handle direction of business relations. Distribute company literature and follow up with meeting arrangements as needed.Handle inventory and requisitioning of supplies; research to secure saving on all items.Coordinate the interviewing process between management and 'new hire' candidates.Developed and update an Operations Manual in charge of organizing information and materials.

Deliver world-class customer service and build customer loyalty to small, middle and large market corporations with a full range of banking, investing, asset management and other financial and risk=management products and services. Perform various customer service activities, including selling and opening new checking and accounts, establishing direct deposit accounts and opening retirement accounts.Responsible for selling travelers' checks and savings bonds, and drafting funds from other financial institutions.Efficiently assist and provide a memorable experience to our customers who may have questions or issues regarding their accounts.Handle client problems, answer general inquiries and complaints. Resolving accounts discrepancies, and providing feedback to the contact center management team.