Guest Relations: Provide exceptional customer service by welcoming guests, answering questions, and ensuring a seamless check-in and check-out processReservations Management: Manage booking systems, process reservations, and coordinate special requests Communication: Main point of contact for guests- addressing their needs, providing information about local attractions, ensuring comfort and safety and assisting with travel arrangementsAdministrative Support: Maintain accurate records of guest stays, manage billing processes, and assist in various administrative tasks Collaboration: Work closely with housekeeping and maintenance teams to ensure that all facilities meet high standards of cleanliness and comfort

Provided exceptional customer service in a fast-paced dining environmentTook and processed orders accuratelyHandled payments and managed cash transactions with attention to detail.Maintained cleanliness and organization of dining areas Enhanced guest experience

Administrative Secretary at Ingles 58 English Institute

Launched and managed shop Tiza 77 under Tiza brandAdvanced to Tiza 77 owner from Tiza shop assistantOversaw operations(inventory management, merchandising, customer service) Maintained strong relationships with customersManaged finances(budgeting, forecasting, reporting)Selected unique products to align with market trends and customer preferences

Provided exceptional customer service by assisting shoppers with questions and productsManaged inventory, restocked shelves, and organized displays to enhance the shopping experienceCollaborated with team members to maintain a clean and welcoming store environmentHandled returns and exchanges, ensuring customer satisfaction and adherence to store policies