Anabela Lopes Email & Phone Number

Toronto, Ontario, Canada

Specialize in supporting people with complex needs, including those who have a dual diagnosis mental health disorder.

Toronto, Ontario, Canada

Assisted individuals with autism spectrum and intellectual disabilities in their employment pursuits through the delivery of tailored and adaptable aid, including instructions on the job-related duties, obligations and interwork interaction that enhance efficiency and self-sufficiency.• Developed and implemented creative approaches to encourage and inspire students’ productivity to reduce anxiety.• Promoted community inclusion, independence, self determination, and professionalism. • Provided on the job support tailored to the students’ strengths, support requirements and workplace.• Educated students on written rules such as who to notify when sick, and unwritten rules such as sharing personal information within the workplace.• Observed, analysed, and recorded students’ behaviors, and provided recommendations on how to correct behavior moving forward within an inclusive environment. • Documented daily workplace activities and progress of students. • Assisted student to identify work interest that will help them achieve their goals, by matching them with employment and volunteer opportunities within the community.

Vaughan, Ontario, Canada

Assisted individuals diagnosed with developmental disabilities to achieve their maximum potential. Furnished both physical and emotional support as well as assistance with their day to day activities.• Provided direct and indirect support to people with an intellectual disability as required by their personal support plan.• Encourage and assist individuals to participate in social and recreational activities to enhance quality of life.• Assist clients with daily living, oral hygiene, toileting, grooming and dressing while promoting independence.• Provided intervention techniques while following appropriate behaviour protocols.• Effectively implemented positive behavioural support plans and provided feedback.• Respected the clients’ rights to privacy, and right to refuse while establishing rapport and sense of trust with client. • Communicated clearly and understand verbal and non-verbal clues with client.• Demonstrated good active listening to engage and establish trust with clients.• Empathic, compassionate, and flexible nature to clients’ needs based on their unique experiences. • Acted in an advocacy role to make sure clients needs were met.• Ensured the health, safety, and welfare of clients by preforming general house keeping such a meal preparation, dish washing, cleaning, laundry. • Documented daily report in appropriate folders. • Exceptional communicator, team building and collaboration skills.• Provided good judgement, assessment, problem solving.

Toronto, Ontario, Canada

• Specialized care of individual with intellectual disability.• Encouraged self expression in children to use verbal and nonverbal communication, including alternative communication such a visual. • Assisted with teaching.• Assisted with food preparation. • Handled Covid-19 screening, temperature checking, collected data, communicated with parents verbally and written.• Maintained with housekeeping.

Toronto, Ontario, Canada

Filing and issuing tickets at the triage

Toronto, Canada Area

Alcohol and pet control for the Pan Am Celebration Zone in the restricted areas.Gate and boundary control for ticketed concerts, safe keeping of the zip lining entry and exist and vehicle control.Provided outstanding customer service using friendly and professional manner when attending to clients, was resourceful with information of events taking place,in order to answer any questions visitors had.

Swaziland

Administrative support: filing, received cash payment, control of petty cash, scheduled and coordinated appointments. Admission requirements: checked patient's file and updated personal information, verified patient's insurance, acted as a mediator between the doctor and patientAdmission examination: take patient's height , weight . body temperature and blood pressure.Provided quality customer service to patients.

Swaziland

Provided outstanding customer service,using friendly and professional manners when attending to clients. Addressed complaints utilizing effective problem solving skills and ensured customer satisfaction,attended to complaints regarding merchandise, accounts billing, missed allocated payments and arranged payments for defaulting accounts. Ensured high level of customer satisfaction by carefully following organizational procedures and guidelines.Searched and requested merchandise from other branches.Bad debit collection on the phone and traced clients whereabouts to collect payments.Administrative support ;filing,faxing,photocopying,phone system,cashier,petty cash returns,money transfer,banking system,and data entry.

Swaziland

Addressed and attended to clients with mobile problems in a friendly and professional manner,helped and showed them how to reset their mobile devices. Filled in forms for stolen devices according to organizational procedures making sure that all documents required are attached, and filled in forms to replace and reactivate sim clips. Sold new devices,sim clips, monthly service and airtime (mobile minutes). Received cash payments, end of day cash balance and banking company's funds.Kept track of inventory,and ordering of merchandise.

Diploma Of Education, Developmental Services Worker

I am dedicated to collaborating with individuals with intellectual and developmental disabilities, by assisting them achieving their full.

Pursuing A Diploma, General Business

Relevant courses: Principle of Management, Organizational Behavior,, Retail Marketing, Business Communication, Customer Service.

Certificate, Pre-Business

Relevant courses: Strategies of Business Success, Canadian and International Business Fundamentals, Applied Business Software, accounting.