Ana Belén M. Email & Phone Number

Dublin

Based in Dun Laoghaire with Dun Laoghaire County Council.Working as part of Focus Ireland’s TSS team in the Dun Laoghaire-Rathdown Area. Worked under the supervision of a Team leader, to provide planned programmes of settlement to people who are establishing themselves in the community. To provide preventative programmes to people who are experiencing difficulties in maintaining their tenancy and are at risk of becoming homeless. To assist in the development of the TSS service and raise awareness within the community.to provide holistic support to those experiencing homelessness in the Dun Laoghaire-Rathdown area. Key-worker responsibilities include:• Provide direct support to clients through advocacy and referrals to specialised services.• Provide direct support to clients experiencing domestic abuse, addiction and diverse mental health issues. • Colaborate directly with Dun Laoghaire County Countil to ensure the tenancy sustaintment. • To assist with client's case work by creating Individual Comprehensive Support Plans, Risk Assessments and Holistic Needs Assessments.• To engage in key-working sessions with clients each week and implement support needed.• Undertake administrative duties such as logging case notes on PASS & Focus Ireland CRM, writing up incident reports, maintaining key client documentation and information.• Keeping abreast of fire safety protocols and Data Protection Regulation (GDPR) policies.• Attend staff meetings to discuss client progression.

Dublín, Dublín, Irlanda

Worked under the supervision of a Team leader, to provide holistic support to those experiencing homelessness in South Dublin area. Worked in Housing First team ,where each key-worker is assigned core clients, to assist them in their progression to independent living and achieve a higher quality of life.Key-worker responsibilities include:• Provide direct support to clients through advocacy and referrals to specialized services.• To assist with client's case work by creating Individual Comprehensive Support Plans, Risk Assessments and Hollistic Needs Assessments.• To engage in key-working sessions with client each week and implement support needed.• Undertake administrative duties such as logging case notes on PASS & Salesforce, writing up incident reports, maintaining key client documentation and information.• Keeping abreast of fire safety protocols and Data Protection Regulation (GDPR) policies.• Attend staff meetings to discuss client progression.

County Dublin, Ireland

Prepare beverages as well as deliver food to the customers. Communicate with customers, while taking orders from them. Manage cash of the coffeehouse. Maintain the cleanliness of the lobby, bathroom, and attention line. • Enhanced sales in the different seasonal campaigns.

Madrid, Spain

Acted as a head of the department of activities for children and adolescents in new technologies. Oversaw customer service team to deliver excellent customer services. Built new training schemes, while coordinating with the content development department. Evaluated and monitored quality of training, while ensuring customer satisfaction. Conducted online and face-to-face tutoring of teachers from educational centers. Administered developer’s team, while adapting the internal platform to the necessities of employees. Managed associated centers as well as teaching staff to maintain operations. Recruited teaching staff specialised in Technology, while conducting different activities such as after-school activities, holiday camps, and summer camps (urban and overnight stay). Collaborated with the teaching staff to develop the activities and cover absence, while cooperating with administrative department for payroll. Hired customer service staff to support the seasonal campaigns.• Increased client growth from 5 big clients to 200 clients in five years that included schools and private customers.• Negotiated and finalised agreements with town councils and local entities.

• Follow-up of cases as a co-therapist

Madrid, Spain

Oversaw recruited process of IT and Telco profiles such as Java, .Net, VB, C#, BI, SQL, Cisco, Windows, and Oracle to select best person for the job. Delivered IT recruitment consultancies, while evaluating quality of the service. Conducted employment counselling for unemployed people. Designed training material to provide effective trainings to the employees. • Conducted courses, while 90% of the students attained jobs after finishing our courses.

Madrid

Reinforcement classes to children from 8 to 18 years old.

Madrid

• Assistance to individual and group therapies for addiction and dependency treatment.• Documentation about addiction treatment.• Realization of training workshops in social skills.

Sepúlveda

Dual Diagnosis - Psychosis And Substance Misuse

Certificate In The Nature And Context Of Addiction, Applied Addiction Studies And Community Development

Minor Award Level 6 linked to Bachelor of Arts in Applied Addiction Studies and Community Development. 10 ECTS credits

Tutoring And Teaching For E-Learning (100 Hours), Adult And Continuing Education And Teaching

Expert In Psychosocial Intervention In Emergencies, Crises And Catastrophes (400 Hours), Intervención Psicosocial

Psicóloga Habilitada. Certificado Del Itinerario De Psicología Clínica Y De La Salud.

Certificado del itinerario de psicología Clínica y de la salud. Requisito necesario de la Disposición Adicional Sexta de la Ley 5/2011.

Licenciatura, Degree In Psychology