Ana Beatriz Martini Matheus Email & Phone Number

State Of São Paulo, Brazil

Limeira, São Paulo, Brasil

• Manter o Backlog atualizado, priorizado e organizado.
• Elaborar as histórias do usuário (User Story) para formalizar o entendimento das demandas, documentar requisitos, protótipos, critérios de aceitação, etc.
• Participar de reuniões de planejamento de Sprints, refinamento do Backlog, Review, Planning, Retro, e demais ritos ágeis.
• Fornecer suporte contínuo à equipe de desenvolvimento, removendo impedimentos e esclarecendo dúvidas.

Campinas

• Client Onboarding: I executed an efficient onboarding process for new clients, ensuring a smooth integration into our platform.
• B2B Support: I provided high-level support using chat as a channel to meet the needs of B2B clients and ensure their ongoing satisfaction.
• Customer Training: I was responsible for conducting personalized training sessions for our clients. My approach was customer-centric, tailoring training to each client's needs and knowledge level. This resulted in more.
• Quality Testing: I performed rigorous and detailed testing to ensure the quality and compliance of tasks delivered by the front-end development team, significantly enhancing user experience.
• User Documentation: I authored articles for detailed and user-friendly documentation, facilitating effective product usage and reducing friction.
• Multidisciplinary Collaboration: I maintained constant and effective communication with multidisciplinary teams, ensuring seamless collaboration aligned for project success.

• Support Service: I was the direct point of contact for clients, offering proactive and reactive high-quality support via WhatsApp to resolve queries, issues, and requests, tackling complex issues and ensuring.
• ERP Software Project Management and Implementation: I successfully led software implementation and upgrade projects, ensuring timely delivery within scope.
• Customized Training: I developed and conducted tailored training for users in financial, sales, tax, production modules, and other general ERP configurations. This resulted in more skilled and confident clients.
• Multifaceted Administration: I supervised various areas including billing, sales, customer service, billing, payments, and receivables.
• Customer Success Focus: I focused efforts on providing clients with the best possible experience with our solutions. My commitment to customer satisfaction resulted in lasting and successful relationships.
• Mastered essential tools such as Google Workspace, Microsoft Office, Asana, and Excel to optimize processes, communication, and operational efficiency.

• New Product Launch Projects: I successfully led various new product launch projects from conception to delivery. This included collaborating with diverse teams to ensure successful market entry, meeting customer needs.
• Seasonal Sales Project: During year-end and Mother's Day seasons, I organized and synchronized operations across sales, logistics, and production. This role involved developing sales strategies, managing inventory, and.
• Proactive and Reactive Customer Service: I handled a wide range of customer needs, providing prompt and effective service. I built strong relationships with our existing customer base of over 500 active clients and.
• Sales Management: I predominantly managed the sales department, where I developed strategies to achieve targets and maintain performance standards. My role contributed to sales growth and strengthened business.
• Complex Problem Solving: I developed the ability to understand and solve problems of varying complexity, using critical analysis and logical reasoning to identify effective solutions.
• ERP Data Management: I managed product and customer data entry in the ERP system, ensuring data integrity and accuracy for efficient operations.

Pós-Graduação Lato Sensu - Mba, Gestão Estratégica De Projetos E Metodologias Ágeis

Pós-Graduação Lato Sensu, Product Management

Bacharelado, Journalism

Teaching English As A Second Or Foreign Language/Esl Language Instructor