Ana Bornes Email & Phone Number

Lisbon, Portugal

Lisbon Area, Portugal

Respond to customer enquiries to ensure that the highest levels of customer service are delivered to both consumers and partners at all times via every communication channel.Provide information with regards to products and services and other related inquiries in a fast-paced fashion marketing environment.Be the face of one of the world’s most innovative luxury brands to both customers and partners alike.

London, United Kingdom

Manage store sales, staff and KPI targets, using in-store interactive tools to drive sales.Build rapport and customer loyalty.Actively collects competitor and market information for appropriate decision making.Define, design and implement a creative visual merchandising strategy.

London, United Kingdom

Manage content and analytics reporting across social media platforms.Develop campaigns to help establishing the brand on social media - Harper’s Bazaar Magazine.Plan collection launches and brand awareness events - PFW 2016, LFW 2016, Pure London 2016.Manage E-commerce and order fulfilment.Perform administrative tasks and personal assistance to the company owner.

London, United Kingdom

Schedule cashiers’ shifts and manage break times to ensure company productivity.Manage till discrepancies and supervise cash desk procedures to prevent loss through error, negligence and fraud.Control both store stationary and coin stock to ensure cash availability at all stations and supervise secure cash movements in and out of the store.

London, United Kingdom

Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods.Ensure complete efficiency when following opening and closing cash desk procedures.Supervise secure cash movements in and out of the store.

London, United Kingdom

Maintain an excellent image of “Trafaluc” section.Work alongside merchandisers to understand products, best sellers and layout.Support stock deliveries and stock take, placing new products onto the shop floor using merchandising skills.Adapt store layout based on sales ranking and trends.

London, United Kingdom

Ensure customers receive an accurate description of product features and benefits while delivering a quality service at all times.Maintain excellent standards of display, visual merchandising and replenishment.Work in a commission based sales environment, meeting strict timeframes and targets.

Portugal

Manage both internal and external communication, including pressroom and company newsletters.Manage the company’s social networking presence.Restructure the company’s website, leading to an activity increase.Organise BIAL Award 2010, managing event logistics, budgets, and guest participations.Personal assistant to the marketing director, dealing with all correspondence, processing monthly expenses, arranging travel, organising team meetings and assisting with project development.

Master'S Degree (Msc), Advertising And Public Relations, Communication And Media Studies

Thesis: Strategic Communication in the Pharmaceutical Industry: Bial a case study;

Bachelor'S Degree (Bsc), Communication Sciences, Communication And Media Studies