Renewals & Customer Success Manager
Current
Jan 2023 - Present
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Ana-Maria Bosoi Email & Phone Number
Customer Success Manager@ 123FormBuilder | Computer Science Certificate
at
123FormBuilder
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Success Manager@ 123FormBuilder | Computer Science Certificate
Location
Sibiu, Romania, Romania
Company size
Who is Ana-Maria Bosoi? Overview
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Quick answer
Ana-Maria Bosoi is listed as Customer Success Manager@ 123FormBuilder | Computer Science Certificate at 123FormBuilder, a company with 78 employees, based in Sibiu, Romania, Romania. AeroLeads shows a matched LinkedIn profile for Ana-Maria Bosoi.
Ana-Maria Bosoi previously worked as Renewals & Customer Success Manager at 123Formbuilder and Small and Medium Businesses Account Manager at 123Formbuilder. Ana-Maria Bosoi holds Hnd, Business Management, Diploma In Business Management Level 5 from Central Bedfordshire College.
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123FormBuilder
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Profile bio
About Ana-Maria Bosoi
At 123FormBuilder, my focus is on enhancing customer engagement and streamlining processes for enterprise accounts. With a strong background in managing small and medium business accounts, I excel in driving improvements and delivering top-tier customer service. My multilingual capabilities facilitate seamless communication and foster client relationships.In collaboration with cross-functional teams, we have optimized sales processes and problem-solving strategies, ensuring customer satisfaction and operational excellence. My commitment to detail and ability to solve complex issues contribute significantly to the success of our initiatives at 123FormBuilder.
Current workplace
Ana-Maria Bosoi's current company
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123Formbuilder
9 roles
Ana-Maria Bosoi work experience
A career timeline built from the work history available for this profile.
Small And Medium Businesses Account Manager
May 2022 - Dec 2022
Customer Service Advisor
Main point of contact for customers calling with queries about delivery status or issues. Booking delivery dates via inbound/outbound/email/text communication channels, in line with schedule requirements and demand. Successfully achieve given KPIs through Inbound and Outbound calling. Respond to customer queries via text/email/phone call in line with.
Sep 2020 - Mar 2022
Customer Service Consultant
Main point of contact for customer and warehouse staff regarding e-Commerce orders or problematic items. Handling an omnichannel customer experience to improve customer satisfaction and business revenue. I have developed a strategy to use the tools and knowledge from this field and apply it within the warehouse department. Therefore, within 6 months I have.
Mar 2019 - Sep 2020
Warehouse Operative/Security Duty/Receptionist
Handling stock control and making stock orders regularly displays great organisational and stock managing skills. Internal Project Leader for the e-Commerce activity of the department to ensure all orders are ready for dispatch within the allocated time. Organising daily activity within the department to cover all the tasks for the day. Delegating team.
Aug 2018 - Sep 2020
Senior Quality Assurance Escalations Specialist
Acting as the main point of contact for all customer claims and escalations regarding the interaction with the Telesales Specialist and provide a resolution within a contractually agreed timeframe. I have identified issues with the trainees understanding the importance of Customer Satisfaction and therefore I have designed a training method to make it.
Jul 2017 - Feb 2018
Quality Assurance Specialist
In charge with performance monitoring and metric analysis done on a regular basis to ensure compliance with the selling guidelines and achieving targets. Accurately review of Net Promoter Score and Customer Feedback/Satisfaction to observe the behaviour of both agent and customer during the sales process shows an attention to detail and troubleshooting.
Sep 2014 - Feb 2018
Telesales Representative
Graduated the training module with an 80% closed sale and 95% Customer Satisfaction. Proven record selling skills for the entire duration spent on this position; troubleshooting for the mobile network's customers; customer support for network users; product knowledge for both new and existing network users.
Feb 2014 - Aug 2014
Customer Service Representative
Aug 2013 - Feb 2014
Team & coworkers
Colleagues at 123FormBuilder
Other employees you can reach at 123formbuilder.com. View company contacts for 78 employees →
PC
Patrick Crisan
Colleague at 123Formbuilder
Oradea, Bihor, Romania, Romania
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BB
Bianca Bobirca
Colleague at 123Formbuilder
Timişoara, Timiş, Romania, Romania
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DF
Denisa Farcau
Colleague at 123Formbuilder
Oradea, Bihor, Romania, Romania
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DG
Dorina Grecu
Colleague at 123Formbuilder
Romania, Romania
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AM
Ana-Maria Merciu
Colleague at 123Formbuilder
Iaşi, Romania, Romania
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DC
Daira Cabaroiu
Colleague at 123Formbuilder
Timişoara, Timiş, Romania, Romania
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SM
Sergiu Mocan
Colleague at 123Formbuilder
Timiş, Romania, Romania
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DT
Daira Tabuica
Colleague at 123Formbuilder
Timişoara, Timiş, Romania, Romania
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AM
Adriana Muntean
Colleague at 123Formbuilder
Braşov, Romania, Romania
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DP
Diana Popa
Colleague at 123Formbuilder
Simeria, Hunedoara, Romania, Romania
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Patrick Crisan
Colleague at 123Formbuilder
Oradea, Bihor, Romania, Romania
View →
BB
Bianca Bobirca
Colleague at 123Formbuilder
Timişoara, Timiş, Romania, Romania
View →
DF
Denisa Farcau
Colleague at 123Formbuilder
Oradea, Bihor, Romania, Romania
View →
DG
Dorina Grecu
Colleague at 123Formbuilder
Romania, Romania
View →
AM
Ana-Maria Merciu
Colleague at 123Formbuilder
Iaşi, Romania, Romania
View →
DC
Daira Cabaroiu
Colleague at 123Formbuilder
Timişoara, Timiş, Romania, Romania
View →
SM
Sergiu Mocan
Colleague at 123Formbuilder
Timiş, Romania, Romania
View →
DT
Daira Tabuica
Colleague at 123Formbuilder
Timişoara, Timiş, Romania, Romania
View →
AM
Adriana Muntean
Colleague at 123Formbuilder
Braşov, Romania, Romania
View →
DP
Diana Popa
Colleague at 123Formbuilder
Simeria, Hunedoara, Romania, Romania
View →
4 education records
Ana-Maria Bosoi education
Hnd, Business Management, Diploma In Business Management Level 5
Central Bedfordshire College
Hnc, Business Management, Certificate In Business Management Level 4
Central Bedfordshire College
Bachelor Of Education (B.Ed.), Modern Applied Languages, English - French
Baccalaureate, Bilingual And Multilingual Education, 9.50
National College "Mircea Cel Batran"
FAQ
Frequently asked questions about Ana-Maria Bosoi
Quick answers generated from the profile data available on this page.
What company does Ana-Maria Bosoi work for?
Ana-Maria Bosoi works for 123FormBuilder.
What is Ana-Maria Bosoi's role at 123FormBuilder?
Ana-Maria Bosoi is listed as Customer Success Manager@ 123FormBuilder | Computer Science Certificate at 123FormBuilder.
Where is Ana-Maria Bosoi based?
Ana-Maria Bosoi is based in Sibiu, Romania, Romania while working with 123FormBuilder.
What companies has Ana-Maria Bosoi worked for?
Ana-Maria Bosoi has worked for 123Formbuilder, Hypnos Beds, Decathlon Uk, Cgs (Computer Generated Solutions), and Cgs Romania.
Who are Ana-Maria Bosoi's colleagues at 123FormBuilder?
Ana-Maria Bosoi's colleagues at 123FormBuilder include Patrick Crisan, Bianca Bobirca, Denisa Farcau, Dorina Grecu, and Ana-Maria Merciu.
How can I contact Ana-Maria Bosoi?
You can use AeroLeads to view verified contact signals for Ana-Maria Bosoi at 123FormBuilder, including work email, phone, and LinkedIn data when available.
What schools did Ana-Maria Bosoi attend?
Ana-Maria Bosoi holds Hnd, Business Management, Diploma In Business Management Level 5 from Central Bedfordshire College.
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