Leading strategic initiatives for talent management and organizational culture development. Overseeing recruitment processes to attract and retain top talent. Implementing training and development programs to foster employee growth and engagement. Managing performance evaluation systems and providing support for career advancement. Additionally, driving diversity, equity, and inclusion efforts throughout the organization.

Managing the technical team responsible for natural language processing in chatbots across Portuguese, English, and Spanish languages. Overseeing activities and tracking metrics for the department to ensure quality deliveries and impactful results. Additionally, overseeing technical knowledge management within the department and conducting training and development sessions for team members.

Providing technical training and development to the chatbot development team on the internal platform, while overseeing their activities to ensure proficiency in platform usage among team members and timely delivery, ensuring compliance with project requirements.

Managing projects from inception to final delivery, ensuring timely completion, and maintaining regular communication with clients to provide ongoing updates on project progress and promptly address their needs and concerns.

Relationship with branch offices abroad, resolution of internal revenue disputes and support to the relationship team with daily account management issues. Development and handling of outbound insurance programs for large Brazilian companies.

International accounts’ handling, client relationship including local and global policies, focusing on retention and expansion of the current client portfolio. Development of market quotes, business proposal and meeting the daily demand of clients.

Client service team, focused on food & beverage, chemical, pharmaceutical, agribusiness, textile industries, specifically with non-life insurances. Providing support for 7 account executives and team manager, handling brazilian and multinacional clients.