Management and development of operational projects in the Americas.Develop strategic projects, focusing on improving operational processes (sales, customer service, planning and goal setting, coaching for leaders) and results, for small and medium-sized clients;Develop business plans with emphasis on educational delivery operations, covering areas such as sales, training, customer success, service, and marketing;Leadership and team development, focusing on specific objectives and goals for the sector;Implementation of evaluation metrics, evaluation metrics using OKRs, Framework, and Agile Methodologies;Mediation of decision-making between clients and stakeholders, based on scenario analysis and results projection;Definition of strategies, connection with partnerships, and development of market growth plans;Implementation of strategies for customer success and improvement of the educational experience;Development of new partnerships and collaborations with startups, academic companies, and other players in the educational sector and related fields;Creation of strategies for customer retention, promoting engagement, increasing acquisition, and results.

Strategic management of teams, with goal setting and objectives for operational areas (service, sales, customer success, marketing, and training);Lead strategic initiatives to improve and optimize results and customer experience;Lead the development of new business and partnerships with the sales team;Development of customized projects to meet the needs of each client (Customer Success and Experience);Work strategically, analyzing KPIs and interactions with the platform to identify opportunities and possible churn scenarios, working proactively rather than reactively;Ensure excellence in operational service execution;Building relationships with customers and partners;Management of communication processes and relationships with stakeholders;Partnerships with major educational systems and school groups (Bradesco Foundation, Ari de Sá System, Eleva Education, etc.);Business optimization with customers, using churn reduction strategies and projecting increased predictability of recurring revenue;Conduct meetings, presentations, and lectures to directors and managers, analyzing KPIs and platform usability strategically;Project development and presentation of a commercial proposal to the Ministry of Education of Argentina;Act in the planning of the Americas operation, transforming sales and contracts into quality deliveries;Mapping, planning, and implementation of product in public schools with reduced connectivity;Mapping of regions for expansion plan implementation;Integration of different areas in operation and development of pedagogical and commercial solutions.

Development of strategies and improvements to maximize results in Brazil and the Americas operations.Identify gaps in processes to improve results in different operational areas;Provide feedback to areas (sales, marketing, CS/CX, finance);Supervise team training and results monitoring;Collaborate in identifying team needs for results maximization;Development of customized projects with the sales and after-sales team to increase market share;Onboarding and training of new hires, with a focus on communication and effectiveness;Mapping opportunities by region for presentation to the Board and future implementation by responsible parties;Organization of benchmarking between regions for exchange of experiences and best practices;Build long-term relationships with customers, providing proactive information for the best use of the platform;Implementation and training in small and medium-sized schools in the United States and Canada;Partnerships for technological development in the public sector (cities and states) and the third sector (NGOs);Partnerships for the training of public sector teachers (cities and states).

Leader in implementing the Israeli platform in Brazil.Management of multiple accounts in Brazil - Responsible for onboarding, retention, and customer relationship;Mapping commercial opportunities in the Brazilian education market;Coordination of business plan development;Management of promotional and communication content in partnership with marketing to expand the reach of new customers;Coordination of sales strategy planning in small and medium-sized schools;Planning and coordination of pilot project implementation in small and medium-sized schools;Presentations to clients and the team to develop competencies and skills, seeking greater use of the platform;Coordination of service and support process planning;Supervision and monitoring of product translation and localization to Brazilian culture;Mapping potential partners in the public network and the third sector.

Development and monitoring of processes: school operational management, controls of administrative-financial indicators, management of quality of service/product suppliers, event management;Administrative management of extracurricular activities, partners, and school spaces;Payment management: customer service, control of new revenues, event and extra activity planning, monitoring operational indicators of the school;Contract management: leadership in hiring and processes with outsourced companies, flowchart monitoring, and processes;Responsible for the connection between administrative and pedagogical, through the definition and monitoring of goals and objectives for different administrative areas to achieve results;Supervision of processes in administrative areas - purchasing, events, service, reception, HR, IT;Leadership and development of administrative teams, with planning and conduct of training and professional development.

Intern Teacher for 18 months kids, focused on language aquisition, social skills and motor development Lesson Plan planning and preparation to classes.