Direct customer service, ensuring the execution of the services sold in conjunction with the internal team.Responsibilities:- Manage a portfolio of clients, maintaining open and active communication channels, and fostering constant relationships.- Keep client satisfaction high, ensuring quality and agility in deliveries.- Coordinate actions requested by the client with the internal team.- Ensure the implementation of everything that has been planned and sold.- Lead client meetings and internal alignments.

As the marketing project manager at the Women in Tech Association, I am responsible for leading the creation and implementation of the marketing strategy for all organization initiatives. Additionally, I play a key role in communication across all project social media platforms, organizing live events and launches.I work closely with both internal and external teams to ensure the integration of all initiatives and the achievement of desired results. I serve as the bridge between project cells and marketing, ensuring effective and aligned communication among different areas of the organization.I also contribute to the project voluntarily, supporting the association's purpose and demonstrating my personal commitment to the cause.

As CEO of AKi, a content agency, over the past 3 years, I have led teams daily in the creation and development of exceptional content for over 100 clients. Our focus has been on producing impactful content for business accounts and independent professionals on Instagram, as well as crafting websites and new brands.My role in this position has been multifaceted: not only have I spearheaded the creative direction, but I have also taken on the operational and strategic management of the company. I supervised talented teams of writers, designers, programmers, and video editors, guiding them in their deliverables.Furthermore, I handled client relations, ensuring effective communication. As a tireless advocate for excellence, I set high standards, applying the principles of agile project management to ensure timely delivery and exceptional quality in our endeavors.

As a marketing coordinator, I led various initiatives aimed at increasing the visibility and engagement of architect Susana Clark Fiuza's personal brand. This included overseeing the filming of the web series "Oba! Obra" (YouTube), where I managed the filming schedule, scriptwriting, production, and final video review. Additionally, I took responsibility for all marketing activities for the architect, covering areas such as social media management, Google Ads, and Facebook Ads.I gained experience in organizing events in partnership with other professionals and companies in the architectural sector, further expanding the reach of the brand and strengthening its presence in the market. This work included coordinating with suppliers, partners, and other stakeholders involved in the events.Finally, one of my main achievements during this period was coordinating the launch of the digital architecture platform, XDesign. This involved meticulous planning of all phases, from initial conceptualization to final implementation, including schedule management, stage review, and overall project and team coordination.

As a supervisor at Clube Fiel Agency, I played a fundamental role in project and team management, focusing on training, monitoring, and analyzing results for various clients. With the collaboration of a dedicated team of analysts, I was responsible for ensuring excellence in the execution of digital marketing strategies.My responsibilities included team development and training, providing guidance and support to ensure alignment with client objectives and the achievement of established goals. Additionally, I led the strategic planning of campaigns, ensuring their effectiveness and the attainment of desired results.Moreover, I took an active role in client performance management, ensuring effective and transparent communication at all stages of the process. I closely collaborated with internal teams and clients to ensure satisfaction and the ongoing success of projects.My experience at Clube Fiel Agency provided me with a deep understanding of the challenges and opportunities involved in project and team management in the context of digital marketing. Through my commitment to excellence and my ability to lead and motivate teams, I was able to significantly contribute to the growth and success of clients and the agency as a whole.

Marketing AnalystAs a marketing analyst, I had the privilege of working with renowned brands such as Vale Milk, Ding Hotels, Itaipu, and others, playing a crucial role in customer service and content design for their digital platforms.My responsibilities involved creating creative content that not only conveyed the brand's message but also captivated and engaged the target audience. I worked closely with companies to understand their needs and goals, developing strategic posts that highlighted the strengths of their products and services. My focus on crafting persuasive messages and carefully selecting images and visual elements was essential to ensure the desired impact.In addition to content creation, my role included closely monitoring the performance and results of each post. I used detailed analytics to identify trends, understand audience behavior, and continuously optimize marketing strategies. My commitment to delivering exceptional results was evidenced by my ability to work collaboratively in a team, combining customer service and design skills to achieve the goals set by the brands.

During my internship as an administrative assistant, I was tasked with a variety of essential administrative duties, playing an active role in managing internal processes and improving operational efficiency.My responsibilities included assisting with administrative issues, dealing daily with expense spreadsheets, invoices, and payroll. I was constantly in contact with suppliers and collaborators, ensuring effective and timely communication to ensure smooth operations.Additionally, I highlight my contribution to creating a spreadsheet that automated the expense tracking for the entire company. This initiative not only simplified the financial tracking process but also significantly optimized the team's time, allowing them to focus on more strategic activities. My advanced knowledge in Excel, acquired through a specific course, was instrumental in the development and implementation of this tool.Other tasks I performed included tenant assistance, providing support and solving issues related to the company's properties, as well as file cataloging, ensuring organization and easy access to essential documentation.My experience as an intern administrative assistant provided me with a valuable understanding of the internal workings of a company and the importance of efficient processes. Through my diligent work and ability to collaborate effectively in a team, I was able to contribute to the operational success of the organization.