Ana Carolina Coimbra

Ana Carolina Coimbra Email and Phone Number

Support Analyst | Data Science | Python @ ZENVIA
Ana Carolina Coimbra's Location
Ribeirão Preto, São Paulo, Brazil, Brazil
Ana Carolina Coimbra's Contact Details

Ana Carolina Coimbra work email

Ana Carolina Coimbra personal email

n/a
About Ana Carolina Coimbra

Graduanda do curso de Engenharia da Computação pela Univesp e Arquiteta e Urbanista de primeira formação, percebi que minha paixão por criação e curiosidade ia além do que eu estava acostumada a fazer, quando me vi questionando sobre os softwares que usava para desenvolver meu trabalho. Trabalhei como suporte aos usuários: manutenção de hardwares, instalação e configuração de sistemas operacionais e softwares, utilizando GLPI (ITIL) para gerenciamento de tarefas, Servicedesk e Orquestra. Colaborei como QA em times de metodologias ágeis (Kanban e Scrum) utilizando Jira, tive contato com testes em APIs (Postman) e banco de dados (PL/SQL). Na minha atual formação tive contato com os seguintes temas, Python, SQL, Data Lake, Data Warehouse, NoSQL - MongoDB, C++, HTML, JSON, CSS, design thinking, Power BI. Busco me aprofundar ainda mais em alguns desses temas. Entrego valor com análises a respeito da utilização de sistema, de acordo com feedback do usuário. Desenvolvi agilidade e versatilidade para responder a diferentes demandas. Facilidade com comunicação verbal e escrita. Organização e atenção aos detalhes. Sou extremamente curiosa, e gosto de resolver problemas. Aptidão para conhecer a fundo modelo de negócios e regras. Pude aprimorar essas habilidades sendo parte de um time que trabalhava com projeto de alto impacto. Estou no início da jornada e tenho muito interesse em atuar na área de ciência de dados.

Ana Carolina Coimbra's Current Company Details
ZENVIA

Zenvia

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Support Analyst | Data Science | Python
Ana Carolina Coimbra Work Experience Details
  • Zenvia
    Senior Support Analyst
    Zenvia Apr 2022 - Present
  • Mazzafc
    Costumer Support
    Mazzafc Feb 2020 - Sep 2021
    Ribeirão Preto, São Paulo, Brazil
    Costumer support in locco (Civil construction client), solving problems an doubts about one of ERP software developed by MazzaFC. Collecting and sugesting improvments based on final users difficulties.
  • Mazzafc Tecnologia Da Informação
    Quality Assurance Analyst
    Mazzafc Tecnologia Da Informação Oct 2019 - Feb 2020
    Franca, São Paulo, Brazil
    My function was testing softwares, apps and APIs developed by this company. Reporting tasks using Jira.
  • Unesp - Universidade Estadual Paulista
    Intern
    Unesp - Universidade Estadual Paulista Nov 2018 - Oct 2019
    Franca, Sp
    In 2018 I choose to change my occupation field, and enrolled in the systems analysis and development course. Three months latter, I was hired as an intern at the Unesp (Universidade do Estado de São Paulo). My main roles and responsabilities were supporting all empolyees and students who have problems using computers and network, periodic maintenance, driver installation, verification of active equipments and disabled stored in warehouse. I also organized stocked equipment to make sure that… Show more In 2018 I choose to change my occupation field, and enrolled in the systems analysis and development course. Three months latter, I was hired as an intern at the Unesp (Universidade do Estado de São Paulo). My main roles and responsabilities were supporting all empolyees and students who have problems using computers and network, periodic maintenance, driver installation, verification of active equipments and disabled stored in warehouse. I also organized stocked equipment to make sure that users could identify campus properties. Report my work using GLPI experiencing the ITIL model. Show less
  • Autônomo
    Architect And Urbanist
    Autônomo May 2017 - Apr 2019
    Franca, Sp
    Developing residential renovations and regularizations projects, work monitoring, project modifications, budgets, pagination, manpower hiring, work planning, among other activities, were the functions that I performed during this period.
  • Bild Desenvolvimento Imobiliário
    Sales Consultant
    Bild Desenvolvimento Imobiliário Feb 2018 - Jun 2018
    Franca, Sp
    Working on a real estate sales consulting. My time in this company was short, and I enjoyed intense learning, prospecting, customer contact, negotiation, product presentation and self management skills.
  • Grupo Segurador Banco Do Brasil E Mapfre
    Attendant
    Grupo Segurador Banco Do Brasil E Mapfre May 2016 - Mar 2017
    Franca, Sp
    My main task was costumer support, contacting providers to request their emergency services for the insured. There I worked with goals, average service time, call monitoring, service documentation.I also developed analysis skills, agility, negotiation and soft skills.
  • Ponto Bello Acabamentos
    Designer
    Ponto Bello Acabamentos Sep 2015 - Feb 2016
    Franca, Sp
    My main functions was to develop eletronic models using sketchup and render images using Artlantis, aiming to improve sales of porcelain tiles.
  • Plotaqui
    Intern
    Plotaqui Mar 2013 - Apr 2014
    Franca, Sp
    Plotaqui was a small print shop focused in large-scale architectural project prints, simple arts, and project changing (using image editors and architectural software - AutoCAD, SketchUp, CorelDRAW, Photoshop, Lumion). My main tasks were to keep organized the printing line in order to deliver the work on time; correct and finalize projects to plot, diagram pages, invitations, cards, banners; costumer support; organize the work space, keep printers up and running.
  • Marcelo Diniz & Matheus Finzetto Arquitetura
    Intern
    Marcelo Diniz & Matheus Finzetto Arquitetura Jun 2011 - Aug 2012
    Franca, Sp
    That was my first experience working with architects, I could experience a lot of diferent situations. In this moment I started using architecture and engineering softwares, and that was my main function in this company. In addition, I prepared labor and material budgets, I was a construction supervision assitant, doing corrections and modifications in projects when it was required.

Ana Carolina Coimbra Education Details

Frequently Asked Questions about Ana Carolina Coimbra

What company does Ana Carolina Coimbra work for?

Ana Carolina Coimbra works for Zenvia

What is Ana Carolina Coimbra's role at the current company?

Ana Carolina Coimbra's current role is Support Analyst | Data Science | Python.

What is Ana Carolina Coimbra's email address?

Ana Carolina Coimbra's email address is an****@****via.com

What schools did Ana Carolina Coimbra attend?

Ana Carolina Coimbra attended Univesp Oficial, Instituto Lumen, Universidade De Franca - Unifran, Fatec Franca - Faculdade De Tecnologia "dr. Thomaz Novelino"​, Univesp Oficial.

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