Professional with more than 20 years of experience in the area of Information Technology, covering Systems Development, Project and Infrastructure Management, Software Engineering and IT Governance, developed in national and multinational companies in the segments of Telecommunications and IT Consulting.Solid knowledge in development, management and implementation of projects, operation and systems support, modeling and implementation of processes to enhance opportunities, monitoring and indicators, focusing on operational improvement, efficiency and customer satisfaction. Expertise in the development and implementation of Operational Platform Projects ITSM/ ITOM and ServiceNow, acting in the total formulation of IT processes and direct interface with the Business.Solid knowledge in monitoring and performance of systems and business processes, using SRE techniques focused on Observability and DevOps.Extensive experience in the management of supplier contracts, data, OKRs and KPIs indicators, acting directly in the budget planning processes of the area, monitoring of all flow joins the planning area.Strong capacity in the management and development of people, acting in the management of high performance teams.