Ana Catalina Pacheco Barrientos Email & Phone Number

Colombia

Pipeline Optimization: Spearheaded efforts to streamline and harmonize the animation pipeline, fostering seamless collaboration among all departments to meet their production requirements consistently.Budget and Schedule Adherence: Vigilantly managed production budgets, schedules, and quality benchmarks, guaranteeing that all allocated projects adhered to their financial and temporal constraints.Client Liaison: Functioned as the principal point of contact for clients, resolving inquiries, addressing escalations, and maintaining strong client relations to ensure their satisfaction.Issue Resolution: Acted swiftly to identify and escalate any production concerns, collaborating effectively with the Head of Production to find timely and practical solutions.Pipeline Enhancement: Played an instrumental role in designing and implementing improvements to the production pipeline, optimizing its efficiency and effectiveness.Problem-Solving: Drove the identification and resolution of production process and implementation issues, bolstering workflow efficiency.Team Development: Provided constructive feedback to fellow production team members and undertook mentoring and training responsibilities to nurture their professional growth.Information Facilitation: Facilitated the flow of essential information as requested by different teams, promoting seamless collaboration.

Costa Rica

-Set up priorities in deliveries for Modeling, Texture, and Rigging. -Ensure the artists have what they need to comply with deliveries. -Coordinate across different departments.

San José, Costa Rica

-Manage day-to-day communication and workflow of production. -Track and maintain deadlines across the project. -Problem solver-Maintain communication with the client

-Managed the coordination and delivery of a highly successful web series project, resulting in a nomination for Best Web Series at the 2023 Kids Screen Awards.-Utilized production software to manage workflow and task progress, and provided guidance to artists and production assistants to ensure efficient use of resources and timely completion of tasks.-Collaborated with the Supervising Producer to set goals, quotas, and artist targets, and coordinated daily and review meetings to facilitate communication and ensure smooth information flow between departments.-Adapted and set up schedules, tracked weekly quotas, deliveries, and progress updates, and notified the Supervising Producer of any additional assets or equipment required.-Successfully managed an international 2D and 3D animation project within a fast-paced schedule, communicating effectively with team members and providing weekly reports to Production Managers.-Managed international vendors in deliverables to ensure quality products.

San José, Costa Rica

-Contributed to the development of multiple animation projects as a 2D Cutout Animator, responsible for layout, animation, and building the tracker system to keep track of scene statuses for the broadcast series Momma Named Me Sheriff. -Utilized Animate CC for cutout animation, working closely with the Art Director and other animators to ensure consistency and quality of animations across the projects.-Collaborated with the production team to meet project goals and timelines, providing regular updates on task progress and addressing any concerns or issues that arise during the production process.

Costa Rica

-Updated on a day-to-day basis financial information for the consumer by doing three-way calls with the creditor and the consumer and sending the update to the mortgage company. -Acted as a support back-office investigator in order to expedite orders that were falling behind. - -Required to investigate orders with online or internal tools, update the consumer financial information, and send it to the mortgage company. -Case investigation with credit report information. -Created and managed a template database with the required response to the Mortgage Institution in multiple scenarios, with key things to pay attention to, tips, and sections with quick access to phone numbers that need to be used in order to help teammates be able to make faster and more accurate decisions.

Costa Rica

-Collaborated closely with the Art Director, Storyboard Artists, and other animators to develop and execute the creative vision of each project, ensuring consistency and quality across all aspects of the animation.-Animated using Animate CC in Cutout Style and Rigged characters for animation. -Contributed to the nomination for a Kidscreen Award for Best Web Series in 2019 for Treasure X.-Adapted to changing project requirements and deadlines, effectively managing time and resources to meet project goals and timelines.-Communicated effectively with team members, providing regular updates on task progress and addressing any concerns or issues that arise during the production process.

Costa Rica

Lead and manage a team of investigators to support Amazon Transaction Risk Management Team. Our focus is to make Amazon the most secure and safe platform by stopping fraud before it happens. Improved operational planning and business frameworks to enhance resource utilization and reduce wastePerformed weekly reviews assessing each employee's performance and developed improvement plansBoosted team member productivity by enhancing performance monitoring and instituting motivational approachesMaintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributionsTrained and guided team members to maintain high productivity and performance metrics

Costa Rica

Provide support to the team of investigators as well as the manager in charge in order raise the performance of the team.

Costa Rica

Investigate transactions made on the platform in order to make Amazon the most secure online store. It is required to take decisions in timely matter so the customers can receive their packages on time and be sure their information is safe.

Costa Rica

-Modeled exceptional customer service and ensured associates understood the direct link of revenue growth and customer loyalty cultivation techniques-Built and provided basic end-user troubleshooting for Kindle Devices-Explained technical information in clear terms to non-technical individuals to promote a better understanding

Costa Rica

-Responded to customer requests for products, services and company information-Compiled customer feedback and recommended service delivery improvements to management-Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns