Ana Cavrak Email & Phone Number

Waterloo, On, Ca

Calgary, Canada Area

-Provide support from Order to Cash for large contractual and specialized customers including but not limited to: Construction, Infrastructure, Oilfield producers and emitters. -Create, maintain, manage and terminate customer accounts/sites within Canada-Liaison between operations, sales, finance/collections and management daily -Coordinate and manage weekly meetings with Managers, Operations and Sales to discuss customer / project concerns and details, issues and timelines-Modify fuel, service and rental invoices in customer management system -Manage weekly quality assurance within service processing department-Investigate and reconcile account issues / charges including detailed reports to senior leadership -Monitor various large service projects and equipment rental orders for visibility of work completed in relationship to project scope-Assist customers via phone/Teams/Zoom and email for invoicing, delivery, service and billing issues-Communicate directly with site supers, project managers and customer AP for large projects-Create and update SOP’s for: System Conversion FAQ, construction rental and customer internal processes-Provide and support monthly and weekly fuel, rental and equipment reports for customers and internal stakeholders-Assist and provide support in company service, account and equipment projects as needed

Calgary, Alberta, Canada

-Create, maintain, manage and terminate customer accounts/sites within Canada-Liaison between operations, sales, finance/collections and management daily -Coordinate and manage weekly meetings with Managers, Operations and Sales to discuss customer / project concerns and details, issues and timelines-Modify fuel, service and rental invoices in customer management system -Manage weekly quality assurance within service processing department-Investigate and reconcile account issues / charges including detailed reports to senior leadership -Monitor various large service projects and equipment rental orders for visibility of work completed in relationship to project scope-Assist customers via phone/Teams/Zoom and email for invoicing, delivery, service and billing issues-Communicate directly with site supers, project managers and customer AP for large projects-Create and update SOP’s for construction rental and customer internal processes-Provide weekly fuel consumption reports for specified customers-Assist and provide support in company service, account and equipment projects as needed

Ottawa, Canada Area

-Created, edited, managed and terminated customer accounts-Implemented testing procedures for customer account entry in cross Canada CSM software upgrade-Designed and implemented new processes for customer data entry-Worked alongside Salesforce -Provided system support for all sales teams and administrators -Responsible for various special projects-Plannrd alongside Analyst team for new initiatives on increasing efficiency for customer account input processes-Assisted in development and design new standard of processes in regards to customer accounts creation, maintenance and closures-Co-managed daily distributing of tasks to team members and provide supervisor support -Point of contact for inquiries from various departments-Assisted in compiling reports for multiple management positions-Adjusted / corrected customer invoices

Computer Programmer Analyst, Business

Activities and Societies: NoneMy program was a Business Program which taught business and computer programming

Computer Service Technician Diploma, Computer Systems Networking And Telecommunications

Activities and Societies: None at the schoolLearned computer networking, Microsoft Office more in depth and troubleshooting