Ana Clarisa Sanchez Ortiz Email and Phone Number

- Leader of a team of 8.- Standardization of processes, optimization of resources, control of inventory and improvement of costumer service.- Communication link between employees and senior management.- Implementation of continuous improvement culture in all levels of the organization.

- Trained over 10 international cast member to follow standard processes and manage crowds in their assigned work areas.- Provided active instruction and reinforcement of the Five Keys (company values).

- Resolved guest issues creatively when no typical solution was available.- Provided personalized guest service by greeting, directing and assisting the many guests the theme park encounters daily.

- Analyzed daily sales data through SAP and generated 5 to 7 reports daily to present to middle management.- Created documents for the sales agreements between the company and the costumers.- Utilized Google Suite tools to automate all reports and documents used for daily tasks.

- Advised a company on continuous improvement culture.- Standardized and documented 30 processes across 7 departments of a company.- Conducted group training on standard processes for 40 employees of the company.

- Quality improvement in the Plastic Modeling Tool Room.- Over 10 small improvement projects.- Reduced defects by 5 percentage points using lean manufacturing tools.