Rental Consultant
CurrentDuring my time at WEX Photo Video (formerly known as Calumet), I have learnt a lot about photography equipment and lighting. The position requires the ability to work in a fast-paced environment, under pressure and time constraints, and I must constantly problem-solve and think on my feet. Part of my tasks include:• Deal with customer enquiries courteously over telephone, email and face-to-face;• Advise customers on the best equipment to suit their… Show more During my time at WEX Photo Video (formerly known as Calumet), I have learnt a lot about photography equipment and lighting. The position requires the ability to work in a fast-paced environment, under pressure and time constraints, and I must constantly problem-solve and think on my feet. Part of my tasks include:• Deal with customer enquiries courteously over telephone, email and face-to-face;• Advise customers on the best equipment to suit their needs;• Accurately book the gear from our branch, request transfers from London or try and source it externally by sub-hiring from other companies to fulfil the contracts;• Arrange courier deliveries and collections to and from the customer;• Deal with deliveries of sub-hired rental equipment (i.e. from our London branch);• Test and clean equipment to ensure it is in full working order and up to standards; • Prepare the rental contracts going out and check the equipment upon return;• Set up new accounts and conduct fraud checks;• Process payments, handle deposits and customers’ data in compliance with GDPR.On Saturdays I also cover the sales desk, dealing with sales, repairs and trade-ins.Additionally, I assist with stock takes and support workshops on site. Show less