Ana Luy Email & Phone Number

Calgary, Alberta, Canada

Potential Engineering is a sustainability engineering services company that provides power system analysis mainly for the energy industry and residential and commercial solar installations in Alberta. I oversee the operations and lead the strategic direction of our Solar Department.

- Successfully delivered multiple cohorts (onboarding to graduation) of the FastFuture course for young adults in Agile fashion.- Coached a team of 4 through personal & professional development Challenged and improved UX by redesigning all surveys for better data insights.- Designed a portfolio and templates for all future cohorts as well as created multi-team collaborations within FastFutures including Community, Product and Employer Relations teams.

- Asana Experts Manager, member of the Tableau Champion Steering group and mentor for Avado colleagues- Leading projects in the Choices Now portfolio including project discovery sessions, scoping workshops, project washups- Responsible for leading a team of 30 Avado managers across 7 different teams to implement user training for new ePortfolio platform Bud - Leading integration between Tableau and Salesforce for company-wide visibility of our clients

London, England, United Kingdom

Manager of a team of 3 that provided tracking reports of customer and learner experience data for over 100 serviced accounts - 'low potential/low value' accounts with the primary aim to elevate statusIn charge of process improvement for Customer success; implemen-ted Excel Macros for templated reporting and agile principles to deliver multiple enhancements while promote collaboration and accountability through bespoke workflow management tools, and introduced the ACTion initiative.Client Success Manager (Sept 2020-Feb 2021)- Was personally selected by Client Success Director to project manage the delivery of a bespoke bootcamp-like project for the Latin American General Managers (GM) of Colgate-Palmolive.- Developed and led implementation of an Asana portfolio for the entire GM Global team, now comprising 20+ projects- Managed a range of stakeholders including external subject matter experts, and multiple internal and client contacts, solidifying relationships and creating trust.

London, United Kingdom

- Serviced accounts manager, including providing and tracking of customer and learner experience, analysing client and learner data for internal insights and in charge of process improvements for the wider Customer Success (CS) teams (12 people). - Involved in a series of multi-team schemes with the aim to propagate data culture at AVADO, such as: Tableau Champions lead (lead regular meetings to promote data analysis using Tableau and encouraging various teams in the company to become data driven); Project managed multiple enhancements for CS team using Asana boards promoting collaboration and accountability (ad hoc reporting, client tracker, reporting schedules)- Proficient using softwares: MS Office, Tableau, Salesforce, project Management tools such as Trello and Asana- Coaching: Future Frontiers (schoolchildren) and Marriage preparation course (volunteer)

- Online store creator and manager, including web design (Wix).- Brand design and strategy (worked with private clients and upcoming start-ups)- Trained in Google Analytics and SEO, proficient on inkscape, sketch and Adobe Suite.- Canvas painter (product owner)

London, United Kingdom

- Business development executive focusing on the Latin American market- Leading the marketing strategies employed at Visulytix- Managing business, sales and accounts for all our Spanish and Portuguese speaking clients.- Bridge between the technical development team and the customer

London, United Kingdom

- Front of house greeter- Taking phone calls and emailing as appropriate- Responsible for ordering and maintaining resources as needed. - In charge of making private event hiring bookings using software, taking payments and organising event folders (recycling old bookings, updating current ones, emailing as appropriate).- Responsible for organising the desk, safekeeping parcels, logging guests, contractors and events.- Track and update staff's schedules as necessary, making calls for any staff member if needed.- Responsible for general building tidiness and usability, regularly checking bathrooms, clearing up possible trip hazards, etc.- Ensure Health and Safety, Risk Assessment and Safeguarding policies are being applied at all times.- Translate official documents, booklets and advertisements into Spanish

Mres, Biomedical Research, Distinction

Activities and Societies: - Treasurer and Cultural Officer for the Latin-American Society - Effective media presenter for technical.

Bachelor Of Science (Bsc), Biological Sciences (Microbiology)

Activities and Societies: - Ballroom and Latin dancer - Annual volunteer for Bioscience module fairs- 1st class research dissertation.

International Baccalaureate, 39

Activities and Societies: - Model United Nations - Theater club