Responsible of creating multiple VDI sites, both On-Prem (VMWare) and Cloud (AWS) technologiesusing automation (CI/CD) to deploy the clusters and virtual machines.Applying quarterly RedHat patches to all the virtual infrastructure through automated process usingSaltStack.Create and maintain pipelines (CI/CD) to deploy new virtual infrastructure, deploy patches to webpages, deploy new configurations to SaltStack, maintain Docker containers.Identify vulnerabilities and… Show more Responsible of creating multiple VDI sites, both On-Prem (VMWare) and Cloud (AWS) technologiesusing automation (CI/CD) to deploy the clusters and virtual machines.Applying quarterly RedHat patches to all the virtual infrastructure through automated process usingSaltStack.Create and maintain pipelines (CI/CD) to deploy new virtual infrastructure, deploy patches to webpages, deploy new configurations to SaltStack, maintain Docker containers.Identify vulnerabilities and perform hot patches using both Ansible automation or SaltStackautomation.Support and monitoring problems related to the VDI environment including infrastructure or virtualdesktop and find the root cause. Show less

Troubleshooting and resolution for T1-T2 issues in linux environments and windows.Incident management; creation, follow up, business impact, solution, root cause and createdocumentation to minimize impact in future related issues.Track the progress of an owned incident during its entire lifecycle to ensure that it is resolvedwithin the agreed Service Level Agreement.Manage communication between issues implicated people and ticket owner to speed up itsresolution and… Show more Troubleshooting and resolution for T1-T2 issues in linux environments and windows.Incident management; creation, follow up, business impact, solution, root cause and createdocumentation to minimize impact in future related issues.Track the progress of an owned incident during its entire lifecycle to ensure that it is resolvedwithin the agreed Service Level Agreement.Manage communication between issues implicated people and ticket owner to speed up itsresolution and escalate to the appropriate management level when thresholds are violated. Show less

• Services, applications, files and servers monitoring, usingdifferent banking tools to solve, avoid and prevent appissues.• Incidents follow up and Major Incident Management(MIM); report and research ongoing issues, businessimpact, solution and root cause to minimize impact infuture related incidents.• Change Management; analyze possible impact onbusiness due the MTP on applications as well as validateservices through change´s life cycle.•… Show more • Services, applications, files and servers monitoring, usingdifferent banking tools to solve, avoid and prevent appissues.• Incidents follow up and Major Incident Management(MIM); report and research ongoing issues, businessimpact, solution and root cause to minimize impact infuture related incidents.• Change Management; analyze possible impact onbusiness due the MTP on applications as well as validateservices through change´s life cycle.• Job Failures; track job alerts and identify the error whichcause an interruption in business process to allow the jobcourse. Show less