Ana Ribeiro Email & Phone Number

Lisbon, Portugal

As a Customer Success Manager at Vortal, I lead strategic customer relationships and drive adoption of our solutions, ensuring clients maximize their investment while achieving their business objectives. I work closely with enterprise customers to understand their procurement challenges and deliver tailored solutions that enhance their operational efficiency.Core technical responsibilities include:• Managing customer lifecycle and relationships.• Providing remote technical support and troubleshooting.• Monitoring customer health scores and usage metrics.• Documenting customer feedback.• Conducting regular business reviews with key stakeholders.Strategic and leadership responsibilities include:• Mentoring junior Customer Success Managers in best practices and technical skills.• Developing and implementing customer retention strategies.• Building and maintaining relationships with C-level stakeholders.• Identifying and securing expansion opportunities within existing accounts.• Creating standardized processes for customer onboarding and engagement.• Collaborating with Product and Development teams to represent customer needs.

Lisbon, Portugal

I was working for the customer TAP Portugal in an outsourcing capacity. My role involved implementing systematic record-keeping and fostering collaboration across departments to ensure a seamless experience for customers.• Spearheaded lost item return process optimization, resulting in 30% improved efficiency through implementation of systematic record-keeping and enhanced cross-departmental collaboration.• Maintained exceptional 95% customer satisfaction rating by executing rapid item recovery and verification protocols.• Streamlined return logistics, reducing average processing time from 72 to 48 hours through strategic workflow improvements and resource allocation.• Developed and implemented comprehensive training program for 8 team members, establishing standardized operating procedures that elevated service quality and consistency.

Cascais, Lisbon, Portugal

As a Business Development Manager, I was responsible for driving sales growth and enhancing market presence within the luxury real estate sector.Some highlights:• Generated over €3 million in property sales over 14 months, increasing agency revenue by 12% through targeted marketing and open house events.• Consistently achieved 115% of monthly sales targets through strategic client relationship management.• Negotiated complex deals involving market conditions, pricing, mortgages, and legal requirements.• Partnered with management and marketing teams to design and implement value-driven strategies that successfully attracted new customers and enhanced market presence.

Lisbon, Portugal

• Increased sales by 15% through strategic customer engagement, calling top 100 customers quarterly.• Led team of 25 members with 93% retention rate, providing coaching and 1-1 training to achieve sales targets.• Implemented a customer loyalty program that increased repeat purchases by 30%, enhancing overall customer lifetime value and brand loyalty.

Lisbon, Portugal

• Increased sales revenue by 20% in declining market through implementation of new merchandising plan.• Achieved 90% customer satisfaction by training and mentoring store staff on enhanced service techniques.• Boosted branded merchandise sales by 5% through data-driven pricing strategies and market trend analysis.• Improved product visibility by 15% and sales by 20% by optimizing product displays.• Created weekly and monthly reports to analyze sales, product performance, and inventory trends.

Lisboa

• Exceeded quarterly sales goals for 3 consecutive quarters, contributing to 10% increase in overall sales.• Built and maintained portfolio of 30+ high-value clients, increasing customer retention by 10%.• Collaborated with cross-functional teams to identify customer pain points and deliver tailored solutions.

Entroncamento