Ana Ribeiro Email & Phone Number

Lisbon, Portugal

• As a Customer Success Manager at Vortal, I lead strategic customer relationships and drive adoption of our solutions, ensuring clients maximize their investment while achieving their business objectives. I work closely.
• Managing customer lifecycle and relationships.
• Providing remote technical support and troubleshooting.
• Monitoring customer health scores and usage metrics.
• Documenting customer feedback.
• Conducting regular business reviews with key stakeholders.Strategic and leadership responsibilities include:

Lisbon, Portugal

• I was working for the customer TAP Portugal in an outsourcing capacity. My role involved implementing systematic record-keeping and fostering collaboration across departments to ensure a seamless experience for.
• Spearheaded lost item return process optimization, resulting in 30% improved efficiency through implementation of systematic record-keeping and enhanced cross-departmental collaboration.
• Maintained exceptional 95% customer satisfaction rating by executing rapid item recovery and verification protocols.
• Streamlined return logistics, reducing average processing time from 72 to 48 hours through strategic workflow improvements and resource allocation.
• Developed and implemented comprehensive training program for 8 team members, establishing standardized operating procedures that elevated service quality and consistency.

Cascais, Lisbon, Portugal

• As a Business Development Manager, I was responsible for driving sales growth and enhancing market presence within the luxury real estate sector.Some highlights:
• Generated over €3 million in property sales over 14 months, increasing agency revenue by 12% through targeted marketing and open house events.
• Consistently achieved 115% of monthly sales targets through strategic client relationship management.
• Negotiated complex deals involving market conditions, pricing, mortgages, and legal requirements.
• Partnered with management and marketing teams to design and implement value-driven strategies that successfully attracted new customers and enhanced market presence.

Lisbon, Portugal

• Increased sales by 15% through strategic customer engagement, calling top 100 customers quarterly.
• Led team of 25 members with 93% retention rate, providing coaching and 1-1 training to achieve sales targets.
• Implemented a customer loyalty program that increased repeat purchases by 30%, enhancing overall customer lifetime value and brand loyalty.

Lisbon, Portugal

• Increased sales revenue by 20% in declining market through implementation of new merchandising plan.
• Achieved 90% customer satisfaction by training and mentoring store staff on enhanced service techniques.
• Boosted branded merchandise sales by 5% through data-driven pricing strategies and market trend analysis.
• Improved product visibility by 15% and sales by 20% by optimizing product displays.
• Created weekly and monthly reports to analyze sales, product performance, and inventory trends.

Lisboa

• Exceeded quarterly sales goals for 3 consecutive quarters, contributing to 10% increase in overall sales.
• Built and maintained portfolio of 30+ high-value clients, increasing customer retention by 10%.
• Collaborated with cross-functional teams to identify customer pain points and deliver tailored solutions.

Entroncamento