Ana Carolina Rocha Email & Phone Number

Brazil

Brazil

Senior Manager under Hybrid Cloud Services deliverables, managing over 5 squads split between: Database (Oracle, SQL and DB2) and Storage (Storage & SAN Disk), supporting over 12 clients. From entry to senior level - most of them being Senior (Amazon and Azure Architect level included). Responsible for setting clear goals and expectations for Team Leaders and team members, ensuring everyone understands their role and responsibilities. Monitoring performance: responsibility to regularly assess the performance of each team member and provide constructive feedback to help them improve and achieve client’s need and expectations as well as annual performance analysis. Managing resources: This may include managing the budget, labor hours and skills required for the team to complete their work. Ensuring adherence to policies and procedures: responsible for ensuring that all team members adhere to organizational policies, procedures, and protocols. Communicating with stakeholders: primary point of contact between the team and stakeholders, such as clients, customers, and management - to address escalation, lack of knowledge, etc. Fostering a positive work environment: promote a culture of collaboration, teamwork, and open communication among team members following Kyndryl Ways. Providing training and development opportunities: work to identify areas where team members need to improve and provide training and development opportunities to help them grow.

As a Team Leader under Hybrid Cloud Services managing department, I had the responsibility of guiding the team under agile practices for squad operations, which includes improving workflow, identifying bottlenecks, and removing obstacles that hinder squad performance. I led 6 squads split Database and Storage, supporting +12 clients from diferent sectors: Industrial, Financial and Distribution. I was the primary point of contact between the team and stakeholders, such as clients and management line. Providing guidance and direction to team members on a daily basis, based on the manager’s guidance of their responsibilities and goals for the current year. Also responsible for identifying and resolving complex issues related to the services provided by the squad. Other duties include setting up team controls, such as WI balance, labor hours validation, overtime control, on-call rotations/schedule, and managing the on-boarding and off-boarding process for team members. Responsible and accountable for providing training and development opportunities and fostering a positive work environment: promoting a culture of collaboration, teamwork, and open communication among team members.

Hortolândia, Sao Paulo, Brazil

As a Team Leader, I had the responsibility of guiding the team under agile practices for squad operations, which includes improving workflow, identifying bottlenecks, and removing obstacles that hinder squad performance. I led 6 squads split Database (ORACLE, SQL, DB2) and Storage (Storage & SAN Disk), supporting over 12 clients from diferent sectors: Industrial, Financial and Distribution. I was the primary point of contact between the team and stakeholders, such as clients and management line. Providing guidance and direction to team members on a daily basis, based on the manager’s guidance of their responsibilities and goals for the current year. Also responsible for identifying and resolving complex issues related to the services provided by the squad. Other duties include setting up team controls, such as WI balance, labor hours validation, overtime control, on-call rotations/schedule, and managing the on-boarding and off-boarding process for team members. Responsible and accountable for providing training and development opportunities and fostering a positive work environment: promoting a culture of collaboration, teamwork, and open communication among team members.

Hortolândia, São Paulo, Brazil

As one of the responsibilities of this position: promote and implement agile practices for squad operations, which includes improving workflow, identifying bottlenecks, and removing obstacles that hinder squad performance. I led 3 squads split between: Storage (Storage & SAN Disk), supporting over 12 clients. The role also involves serving as the point of escalation for team members, also the primary point of contact between the team and stakeholders, such as clients and management line. Providing guidance and direction to team members on a daily basis, based on the manager’s guidance of their responsibilities and goals for the current year. Also responsible for identifying and resolving complex issues related to the services provided by the squad. Other duties include setting up team controls, such as WI balance, labor hours validation, overtime control, on-call rotations/schedule, and managing the on-boarding and off-boarding process for team members. Responsible and accountable for providing training and development opportunities and fostering a positive work environment: promoting a culture of collaboration, teamwork, and open communication among team members. Along this responsibilities, I also played as an Iteration Manager for a specific squad of Storage SAN Disk technology, attending to Chubb and Delta customers.

Responsible for: Supporting P2V & V2V Migration Projects [Project Goal: Migrate over 3000 devices (AIX, RedHat and Wintel) from Physical to Virtual brand-new environment]. Responsible for planning and executing the project plan, as well as facilitating communication among project technician team and stakeholders/client. The role involves setting up and maintaining project controls. This includes data entry, issue and change tracking, and producing reports for the Project Manager and stakeholders. In addition, the position involves coordinating and assigning technician teams for scheduled migrations, providing daily updates on project status to the customer’s Program Manager and Site Reliability Engineering team, and participating in meetings to plan, negotiate, and discuss migration processes with the customer's application teams. The role also involves requesting services as needed and working to ensure successful completion of the project. Other responsibilities may include coordinating other initiatives, such as Promote to Operational Servers and EOL Remediation of a 1500 baseline of AIX, Wintel or Linux devices.

Brazil

Associate'S Degree

Bachelor Of Engineering - Be, Engineering