Ana Carolina Rocha Email and Phone Number
I currently work as a Senior Manager for US Customers and Businesses in Delivery Management. In my current role, I collaborate with delivery and support advanced technology services, with a special focus on Cloud Infrastructure Management (Database, OS, Storage) and Development.I am dedicated to expanding my knowledge, streamlining processes, enhancing quality, and increasing customer satisfaction and loyalty. As a Senior Manager, I provide client-facing management and responsibilities include managing multiple projects, ensuring security and compliance readiness, handling issues, risk and escalation management, problem-solving, and prioritizing resources. I also review metrics, including SLAs and key performance indicators. I have successfully managed delivery teams and complex projects across various IT platforms, collaborating closely with IT services teams such as Architects, DBA, Storage, Operations, P2V, Problem and Change Management. Additionally, I have experience working with vendors such as IBM and Oracle. I mentor, coach and motivate my team to achieve business goals by fostering a collaborative atmosphere with customers. Before becoming a Manager, I worked as an IT Project Coordinator at IBM, focusing on modernizing projects within the financial sector, including P2V and V2V Migrations for one of the largest U.S. banks.I began my academic journey studying Food Engineering at Unicamp, considered the top Engineering University in Latin America. However, I later shifted my focus and earned a degree in Business & Management Process from Paulista University in Brazil. My dedication to learning is evident in my pursuit of certifications from Stanford, Cambridge, Microsoft, and Google. Today, I also play roles as a Speaker and Mentor. Key skills:* Customer relationship* Delivery management* Problem solving* People management* Project Management* Executive communication* IT Governance
Kyndryl
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Senior Manager For Us Clients, Global DeliveryKyndryl Sep 2024 - PresentBrazil
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Senior Manager, Data & Storage Management | Usa, Canada & Emea ClientsKyndryl Jul 2022 - Sep 2024BrazilSenior Manager under Hybrid Cloud Services deliverables, managing over 5 squads split between: Database (Oracle, SQL and DB2) and Storage (Storage & SAN Disk), supporting over 12 clients. From entry to senior level - most of them being Senior (Amazon and Azure Architect level included). Responsible for setting clear goals and expectations for Team Leaders and team members, ensuring everyone understands their role and responsibilities. Monitoring performance: responsibility to regularly assess the performance of each team member and provide constructive feedback to help them improve and achieve client’s need and expectations as well as annual performance analysis. Managing resources: This may include managing the budget, labor hours and skills required for the team to complete their work. Ensuring adherence to policies and procedures: responsible for ensuring that all team members adhere to organizational policies, procedures, and protocols. Communicating with stakeholders: primary point of contact between the team and stakeholders, such as clients, customers, and management - to address escalation, lack of knowledge, etc. Fostering a positive work environment: promote a culture of collaboration, teamwork, and open communication among team members following Kyndryl Ways. Providing training and development opportunities: work to identify areas where team members need to improve and provide training and development opportunities to help them grow.
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Team Leader - Database/StorageKyndryl Sep 2021 - Jul 2022As a Team Leader under Hybrid Cloud Services managing department, I had the responsibility of guiding the team under agile practices for squad operations, which includes improving workflow, identifying bottlenecks, and removing obstacles that hinder squad performance. I led 6 squads split Database and Storage, supporting +12 clients from diferent sectors: Industrial, Financial and Distribution. I was the primary point of contact between the team and stakeholders, such as clients and management line. Providing guidance and direction to team members on a daily basis, based on the manager’s guidance of their responsibilities and goals for the current year. Also responsible for identifying and resolving complex issues related to the services provided by the squad. Other duties include setting up team controls, such as WI balance, labor hours validation, overtime control, on-call rotations/schedule, and managing the on-boarding and off-boarding process for team members. Responsible and accountable for providing training and development opportunities and fostering a positive work environment: promoting a culture of collaboration, teamwork, and open communication among team members.
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Team Leader - Database/StorageIbm Feb 2021 - Sep 2021Hortolândia, Sao Paulo, BrazilAs a Team Leader, I had the responsibility of guiding the team under agile practices for squad operations, which includes improving workflow, identifying bottlenecks, and removing obstacles that hinder squad performance. I led 6 squads split Database (ORACLE, SQL, DB2) and Storage (Storage & SAN Disk), supporting over 12 clients from diferent sectors: Industrial, Financial and Distribution. I was the primary point of contact between the team and stakeholders, such as clients and management line. Providing guidance and direction to team members on a daily basis, based on the manager’s guidance of their responsibilities and goals for the current year. Also responsible for identifying and resolving complex issues related to the services provided by the squad. Other duties include setting up team controls, such as WI balance, labor hours validation, overtime control, on-call rotations/schedule, and managing the on-boarding and off-boarding process for team members. Responsible and accountable for providing training and development opportunities and fostering a positive work environment: promoting a culture of collaboration, teamwork, and open communication among team members. -
Iteration Manager - San SquadIbm Aug 2020 - Sep 2021Hortolândia, São Paulo, BrazilAs one of the responsibilities of this position: promote and implement agile practices for squad operations, which includes improving workflow, identifying bottlenecks, and removing obstacles that hinder squad performance. I led 3 squads split between: Storage (Storage & SAN Disk), supporting over 12 clients. The role also involves serving as the point of escalation for team members, also the primary point of contact between the team and stakeholders, such as clients and management line. Providing guidance and direction to team members on a daily basis, based on the manager’s guidance of their responsibilities and goals for the current year. Also responsible for identifying and resolving complex issues related to the services provided by the squad. Other duties include setting up team controls, such as WI balance, labor hours validation, overtime control, on-call rotations/schedule, and managing the on-boarding and off-boarding process for team members. Responsible and accountable for providing training and development opportunities and fostering a positive work environment: promoting a culture of collaboration, teamwork, and open communication among team members. Along this responsibilities, I also played as an Iteration Manager for a specific squad of Storage SAN Disk technology, attending to Chubb and Delta customers.
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Project Coordinator - Migration Project P2V & V2VIbm Apr 2019 - Sep 2020Responsible for: Supporting P2V & V2V Migration Projects [Project Goal: Migrate over 3000 devices (AIX, RedHat and Wintel) from Physical to Virtual brand-new environment]. Responsible for planning and executing the project plan, as well as facilitating communication among project technician team and stakeholders/client. The role involves setting up and maintaining project controls. This includes data entry, issue and change tracking, and producing reports for the Project Manager and stakeholders. In addition, the position involves coordinating and assigning technician teams for scheduled migrations, providing daily updates on project status to the customer’s Program Manager and Site Reliability Engineering team, and participating in meetings to plan, negotiate, and discuss migration processes with the customer's application teams. The role also involves requesting services as needed and working to ensure successful completion of the project. Other responsibilities may include coordinating other initiatives, such as Promote to Operational Servers and EOL Remediation of a 1500 baseline of AIX, Wintel or Linux devices.
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Project Administrative AssistantWhale School Apr 2018 - Apr 2019Brazil
Ana Carolina Rocha Education Details
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Associate'S Degree -
Engineering
Frequently Asked Questions about Ana Carolina Rocha
What company does Ana Carolina Rocha work for?
Ana Carolina Rocha works for Kyndryl
What is Ana Carolina Rocha's role at the current company?
Ana Carolina Rocha's current role is Senior Manager for US Clients | Liderança | Mentoria de Carreira | Liderança & Postura Corporativa.
What schools did Ana Carolina Rocha attend?
Ana Carolina Rocha attended Stanford University, Universidade Estadual De Campinas.
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Ana Carolina Rocha
Médica Veterinária | Analista Da Garantia Da Qualidade | Controle De Qualidade | Segurança De AlimentosApucarana, Pr -
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ana carolina rocha
Taboão Da Serra, Sp -
Ana Carolina Rocha
Santana De Parnaíba, Sp
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