Ana Dobre Email and Phone Number
Ana Dobre work email
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Ana Dobre personal email
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*Customer Experience and Marketing leader with a demonstrated history of working in the telecommunications industry, Design Thinking trainer & practitioner and Agile advocate*Skilled in People Management, Digital Transformation, Business Cases, Customer Journeys, Process Improvement, Product Development, Pricing and Marketing*Strong business development with a Master's degree focused in Strategic Marketing from Academy of Economic Studies, CIM certification in Customer Experience and passionate about psychology and customers' behaviour
Microsoft
View- Website:
- microsoft.com
- Employees:
- 189892
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Support Engineering Manager, EmeaMicrosoft Nov 2019 - PresentBucharest, Romania
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Senior Manager, Customer Experience TransformationVodafone Sep 2016 - Nov 2019Bucharest, RomaniaSummary I have proudly contributed to the development and implementation of Customer Experience strategies linked to the Company strategic objectives, together with the Executive Team and all company`s functions. I managed a team of over 30 people covering service designers, customer insights analysts, project managers and process designers with the main objectives to deliver NPS leadership, operational readiness excellence and processes improvement. -
Manager, Commercial ManagementVodafone Mar 2015 - Sep 2016Bucharest, RomaniaI led the commercial strategy development for enterprise customers with focus on value-based pricing, integrated propositions, core mobile products & SIM based fixed products and respective terminals across segments.In my role, together with the team, we have defined and owned the core product roadmap end to end, managing a team of 8 people covering product & proposition managers, communication, terminals and pricing specialists.
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Commercial Strategy And Pricing ManagerVodafone Feb 2014 - Feb 2015Bucharest, RomaniaIn this role, I have acted as coordinator for my team to define market-share, revenue-share, acquisition, churn and service penetration objectives and the corresponding subsidy and commissioning cost associated. In order to deliver these KPIs, I ensured cross-functional cooperation and communication with all planning and operational groups and defined in collaboration with the Product Managers (including Terminals) the high-level pricing strategy.
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Product Manager Integrated PropositionsVodafone Nov 2012 - Jan 2014Bucharest, RomaniaI led the end-to-end development and launch of Vodafone Office Complet, first Vodafone Romania` integrated fixed and mobile telecom solution for SOHO and SME, to a real success.
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Product Manager - Fixed VoiceVodafone Apr 2010 - Nov 2012Bucharest, RomaniaI have managed fixed voice solutions portfolio, developing win back programs, base securing programs (loyalty and CVM) , pricing strategies and tactical campaigns in order to gain market share and increase convergence penetration.
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Brand Product SpecialistRomtelecom May 2007 - Apr 2010I have launched first retention program (Save Desk: application, script, products portfolio) for business services in Romtelecom, I have developed and launched products over new technologies, I reshaped loyalty program and campaigns providing good cooperation and support for sales channels. -
Assistant ManagerRomtelecom Sa Apr 2006 - Apr 2007
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Counselor (Economist)Ministry Of Environment Nov 2005 - Apr 2006
Ana Dobre Skills
Ana Dobre Education Details
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Strategic Marketing -
Psychology -
International Relationships And European Integration -
International Business/Trade/Commerce
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Psychology
Frequently Asked Questions about Ana Dobre
What company does Ana Dobre work for?
Ana Dobre works for Microsoft
What is Ana Dobre's role at the current company?
Ana Dobre's current role is Customer Experience and Marketing Leader, Psychologist and ICF Certified Coach focused on Employee and Customer Experience Excellence.
What is Ana Dobre's email address?
Ana Dobre's email address is an****@****one.com
What schools did Ana Dobre attend?
Ana Dobre attended Academia De Studii Economice Din București, Universitatea „titu Maiorescu”, Scoala Nationala De Studii Politice Si Administrative (Snspa), Academia De Studii Economice Din București, Titu Maiorescu University.
What skills is Ana Dobre known for?
Ana Dobre has skills like Product Management, Telecommunications, Management, Leadership, Project Management, Analysis, Training, Project Planning, Product Development, Marketing, Sales, Integrated Marketing.
Who are Ana Dobre's colleagues?
Ana Dobre's colleagues are Alexandru Ursaru, Samskruthi Dibbikar, R.sathiesh Kumar Bca, Mira Subramanian, Milena Kowalczyk, Laura Margolis, Sunita Malik.
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Ana Raluca Dobre
Business Relations Builder | Experienced Negotiator | B2B And B2C Sales And Marketing SpecialistBucharest, Romania
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