Ana Duran Email & Phone Number

Ireland

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

● Achieved ambitious targets whilst generating high-margin revenue● Generated positive customer experiences by providing exceptional service and demonstratingindustry-leading product knowledge● Actively supported the team ensuring individual and store targets were achieved● Clearly communicated expectations and actively listened to team feedback● Coached team members resulting in increased job satisfaction and higher revenue during monthlyperformance reviews● Assisted in recruitment and team development, focusing positively on each individual’s strengths andencouraging personal development within the work role

Waterford, County Waterford, Ireland

● Adapted to changing needs and situations of hotel and management requirements● Ensured all tasks were completed to the highest standard while working in a fast-paced environment● Managed time efficiently while demonstrating great self-initiative in fulfilling additional tasks

Waterford, County Waterford, Ireland

● Provided knowledgeable and courteous customer service with a ‘customer first’ attitude● Offered personalised recommendations based on customer’s preferences● Maintained consistent and clear communication between the front and back of house ensuringefficiency and a seamless customer experience● Collaborated with team members to ensure daily tasks were completed as scheduled

Higher Diploma, Coaching & Coaching Psychology

Participated in a study "An assessment of the efficacy of coaching, as an intervention with participants from the LGBTQIA+ community.

Certificate, Digital Marketing

Certificate, Work-Related Stress Management

Certificate, Digital Marketing & Social Media

Certificate, Journalism, Photography & New Media

Chemical Engineering, Chemical Technology/Technician