Ana Maria F. Email & Phone Number

Greater Seattle Area

• Growth & AcquisitionLead the sales organization of digital product with a focus on sales and customer service solutions, defining the following solutions journey: internal facing tools such as telesales and customer.
• Drove research and analysis on customer and challenges defining the two-year vision for the sales users and customer experience. Through collaborative brainstorm sessions with users and stakeholders, use of research.
• Worked with Engineering and Systems Architecture to re-invest in stabilizing and enhancing existing design to focus on uptime improvements, manual toil reduction and automation.
• Broke new ground in home services defining, building and launching Frontdoor, an innovative home services mobile app that provides handy on-demand man services through video chat and in-person visits. Introducing a new.
• Implemented new features simplify payment processes (Stripe and PayPal integrations), unify all communications through engagement platforms such as MessageGears, etc.
• Designed Configure Price Quote solutions: from quote to pricing generation, to contract generation/management, to order and invoicing resulting in 100% compliance with tax/legal regulations.

Seattle, Washington, United States

Greater Seattle Area

As part of Amazon's third-party (3P) expansion, owned the delivery and implementation of creating a new Amazon brand category in new markets: Canada (.ca) and Mexico (.com.mx). Owning all end-to-end activities from market expansion, selection sourcing, vendor onboarding, and partnering with new vendors for sales and promotions activities. Also managed a.

Greater Seattle Area

• Grew the value of the Kindle Books Deal Program from a revenue of $XXXK to $YM per year by a combination of improved selection and price elasticity testing.
• Partnered closely with internal and external stakeholders to focusing on bringing quality selection and increasing deal reach by being included as in key corporate events.
• Merchandised deal selection across multiple digital channels: email marketing, in-app/push- notifications, on-site placements, social media (Instagram, Facebook), SEM, Books Blogs increasing reach from +100K users to.
• Defined and implemented new marketing programs based on customer Lifecycle stage (acquisition, retention, lapsed, etc.) along with A/B testing initiatives to test price elasticity and genre elasticity
• Delivered presentations to leadership and top US publishers (Simon & Schuster, Harper Collins, Penguin Random House, and more) on a regular basis weekly/monthly (internal) and quarterly (publishers) to review KPIs and.

Greater Seattle Area

- Drive the strategy, execution and reporting of localized experiences for all AWS international languages.- Lead all house marketing for AWS Summit Events across all locales and languages- Work in collaboration with Field Marketing Teams (International) and Localization teams to deliver high quality and relevant content to AWS users.- Create and maintain.

Greater Seattle Area

Digital Marketing Manager responsible for demand generation of Kindle eBooks in the US, Spain and Mexico.Responsible for:- Launching new marketplaces, products, including Kindle Unlimited (a monthly subscription service).- Successful launched Amazon in Mexico through the Amazon Kindle ecosystem(August 2013)- Supported the launch of 22 new retail categories.

- Effectively manage annual portfolio of $2.3M.- Collect client feedback to dramatically improve customer usability experience for our tools. - Create and execute monthly business reviews to present search account analysis, vertical market insights, and growth opportunities for clients' search business.- Engage in project testing for pre-release tools to.

Managed key premium clients (OMD, Netthink Carat, iProspect, MediaContacts), along with strategic partnerships with Match.com and CareerBuilder.Worked along an Account Executive as a team in order to develop sales within the account and to identify new business opportunities for MSN.- Drove sales quota attainment to 120%, achieving more than the annual.

- Worked as a technical support representative for U.S. Robotics for the Spanish, Irish and UK markets- Solved technical issues/queries both by e-mail and on the phone in a timely manner- Used Siebel to log customer’s calls and keep track of calls/issues received- Worked as the Spanish team leader during the summer of 2005 monitoring the performance of my.