Ana Fouts Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Act as an account manager for a defined portfolio to proactively identify at‐risk clients and execute mutually‐agreeable strategies to retain/grow accounts. Strengthen relationships with clients as well as sales field representatives while creating value through additional products and services. Interpret competitor contracts and statements while performing rate analysis’ quickly and effectively. Assist Business Analysts and Developers with Salesforce instance. Responsible for creating and documenting process improvement paths.

Developed productive working relationships with corporate client contacts, while ensuring effective and efficient interdepartmental support and provided appropriate customer communications, while driving resolutions that were in the best interest of the client and Heartland.

Corydon, Indiana, United States

Led a team of branch associates responsible for impacting new revenue generation through identifying customer needs and providing appropriate guidance and perspective about Regions solutions. Conducted outside sales efforts to generate new business clients while also maintaining and expanding existing consumer and business banking relationships. Educated associates, customers, and surrounding community about best practices to achieve and maintain financial wellness in addition to emerging bank technology and digital solutions such as mobile, online and ATM offerings. Educated and advised customers on Regions Consumer and Business products and services, including all loan and deposit types.

Jeffersonville, Indiana, United States

Developed productive working relationships with corporate client contacts, while ensuring effective and efficient interdepartmental support and provided appropriate customer communications, while driving resolutions that were in the best interest of the client and Heartland.

Jeffersonville, Indiana, United States

Audited Salesforce records using key audit metrics to improve customer experiences. Analyzed gaps, patterns, strategic needs and root causes for low performance while providing learning solutions to deliver measurable results. Combined call performance evaluation and data mining to enable a comprehensive, data‐driven analysis of performance challenges to consistently provide evidence‐based feedback to management team.

Jeffersonville, Indiana

Acted as point of contact for escalated issues for clients as well as sales field representatives. Provided overflow support for Client Manager requests while providing approvals for rate adjustments outside of standard Client Manager guidelines. Provided continued support for development, implementation and training for Salesforce.

Jeffersonville, Indiana, United States

Acted as an account manager within a defined region to proactively identify at‐risk clients and execute mutually‐agreeable strategies to retain/grow accounts. Strengthened relationships with clients as well as sales field representatives while creating value through additional products and services and interpretation of competitor contracts and statements while performing rate analysis’ quickly and effectively. Performed as Project Manager working alongside Business Analysts and Developers to develop a customized Salesforce instance for a 40 member team as well as created and executed training for team members.

Jeffersonville, In

Assisted clients and field sales representatives with terminal troubleshooting and account maintenance while continually exceeding company standards. Generated and distributed daily margin to senior sales leadership.

Clarksville, In

Assisted doctors and worked independently placing restorative materials, provided oral hygiene instruction and processed and developed x‐rays. Responsible for scheduling, filing, and processing insurance claims.

New Albany, In

Responsible for typesetting printing orders matching requested label layouts. Received orders via e-fax, entered all specifications and routed to correct department for production. Made outbound calls to customers to verify specifications, pricing, and product support. Responsible for quality assurance of my own work as well as my peers prior to press production. Generated daily production reports for management team.