Ana Fulber Email & Phone Number

St. Catharines, Ontario, Canada

Port Colborne, Ontario, Canada

- Onboarding of new staff, approving payroll & supervising 30 staff, and evaluating site performance daily- Preparing schedule for around the clock shifts ensuring public areas are suitable and operational (+2,000,000 sqft)- Weekly supplies inventory control, supporting purchase team with right time to acquire needed products- Working side by side with maintenance, guest service, security & activities departments by keeping track of common & special events creating awareness and… Show more - Onboarding of new staff, approving payroll & supervising 30 staff, and evaluating site performance daily- Preparing schedule for around the clock shifts ensuring public areas are suitable and operational (+2,000,000 sqft)- Weekly supplies inventory control, supporting purchase team with right time to acquire needed products- Working side by side with maintenance, guest service, security & activities departments by keeping track of common & special events creating awareness and improving effectiveness accordingly- Organizing & conducting employee meetings to ensure operations are aligned with corporate guidelines and planning- Creating a new operations guideline with supplied material as needed due to regulations change and new corporation requirements, helping better tracking and performance for constant excellence- Developing material management process & colour coding materials to support team in eliminating any cross-contamination, in English and Spanish - Managing guests’ arrivals & departures of 89 rental cottages through live “Campspot" software- Handling guest requests, complaints & provide timely resolution using personal developed spreadsheet that ensure a quick response and effective resolution of needs. This process facilitates the measurement and tracking of our quality control team Show less

Toronto, Ontario, Canada

- Manage accounts payable and accounts receivable processes;- Improve accuracy of financial reports by implementing enhanced reconciliation procedures, resulting in a 15% reduction in errors;- Streamline payroll processing by implementing a new procedure, resulting in a 20% reduction in processing time;- Implement new filing system for financial documents, resulting in a 30% reduction in time spent locating records;- Communicate with vendors and clients to resolve billing and… Show more - Manage accounts payable and accounts receivable processes;- Improve accuracy of financial reports by implementing enhanced reconciliation procedures, resulting in a 15% reduction in errors;- Streamline payroll processing by implementing a new procedure, resulting in a 20% reduction in processing time;- Implement new filing system for financial documents, resulting in a 30% reduction in time spent locating records;- Communicate with vendors and clients to resolve billing and payment issues; - Prepare monthly financial report, using a daily data entry spreadsheet, created to optimize the procedure. Show less

Toronto, Ontario, Canada

- Worked closely with the Senior Director of Operations along with over 130 million sq. ft. (sites) in Toronto, and assisted other regional offices across Canada to implement strategies to enhance operational efficiency on preparing quotations & invoices, contract letters, and job descriptions & schedules. It increased our productivity in 45%, 30%, and 50% respectively;- Provided direction and support to projects ensuring that timelines were met and results achieved. As well constantly… Show more - Worked closely with the Senior Director of Operations along with over 130 million sq. ft. (sites) in Toronto, and assisted other regional offices across Canada to implement strategies to enhance operational efficiency on preparing quotations & invoices, contract letters, and job descriptions & schedules. It increased our productivity in 45%, 30%, and 50% respectively;- Provided direction and support to projects ensuring that timelines were met and results achieved. As well constantly improving policies & procedures according the continuously regulation changes;- Prepared tracks, reports logs, and budget reconciliation for monthly operational & financial meetings attended. Where we would review with the board of Directors and notified Operations Managers of any discrepancies to the guidelines established;- Managed and prepared documents for Key Performance Indicators (KPI), and BOMA/LEED/WELL certifications (Sustainability and Wellness Certification) by creating a dynamic data base with over 1,000 sustainable products and a dashboard content of relevant performance indicators;- Developed operational guidelines for staff, increasing efficiency by 22%- Oversaw the Federal and Provincial security clearance process for new and existing staff. Show less

Toronto, Ontario, Canada

- Trained more than 3,000 staff on Health & Safety, WHMIS, Customer Service, and other Company’s training. As well performed annual Health & Safety Audits on more the 200 sites, it reduced number of incidents in 42%, and as result increased efficiency in 20%;- Conducted over 1,000 Quality Assurance inspections on company’s downtown Toronto sites such as CN Tower, Rogers Center, Canada Life, Maple Leaf Sports & Entertainment (MLSE) offices, etc.;- Developed protocols, policies and… Show more - Trained more than 3,000 staff on Health & Safety, WHMIS, Customer Service, and other Company’s training. As well performed annual Health & Safety Audits on more the 200 sites, it reduced number of incidents in 42%, and as result increased efficiency in 20%;- Conducted over 1,000 Quality Assurance inspections on company’s downtown Toronto sites such as CN Tower, Rogers Center, Canada Life, Maple Leaf Sports & Entertainment (MLSE) offices, etc.;- Developed protocols, policies and training guidelines to keep company and staff updated.- Participated as an active member of the JHSC Show less

Toronto, Ontario, Canada

- Oversaw more than 60 staff and evaluated their performance daily;- Resolved customer inquiries and complaints and provide timely resolution;- Hired and conducted training and retraining for employees;- Met regularly with building managers and tenants to ensure expectations were met and that customers were satisfied;- Maintained building supplies inventory and placed orders when necessary;- Managed the contract budget to ensure that financial targets were consistently… Show more - Oversaw more than 60 staff and evaluated their performance daily;- Resolved customer inquiries and complaints and provide timely resolution;- Hired and conducted training and retraining for employees;- Met regularly with building managers and tenants to ensure expectations were met and that customers were satisfied;- Maintained building supplies inventory and placed orders when necessary;- Managed the contract budget to ensure that financial targets were consistently met;- Ensured that the Company’s Health and Safety Rules and Procedures were carefully followed;- Scheduled & coordinated moves, carpet/furniture cleaning, equipment repair, and contractors; - Performed regular Quality Assurance inspections on 105,000 sq. ft. and advised staff of any deficiencies found and ensured they were corrected; - Completed the payroll for about 60 employees. Show less

Toronto, Ontario, Canada

- Supervised and coordinated activities of 12 staff on +262K sq. ft.;- Communicated with the resident manager and tenants daily;- Received, addressed and closed work orders;- Inspected sites and facilities to ensure safety and cleanliness standards;- Ensured that the Company’s Health and Safety Rules and Procedures were carefully followed;- Assisted staff in performing duties.

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