Ana Galassi Email & Phone Number

São Paulo, Brasil

São Paulo, Brasil

Brasil

• Management of 11 company branches: Porto Alegre, Santa Catarina, Rio Grande do Sul, Espírito Santo, Minas Gerais, Rio de Janeiro, Araçatuba, Paulínia, Sorocaba, São José dos Campos and Santos.• Management and implementation of the Corporate Risk Services Area; Process analysis, headcount revision, redefinition of procedures and flows, and implementation of new management models.• Portfolio management with approximately 100 corporate clients representing a general headcount of 7 Managers and approximately 7,000 base employees.• Corporate Risk Analysis and Pen Testing accomplishments.• Controlled management of turnover in a critical customer, allowing the alignment of the operation and compliance with the client´s required metrics, reducing with adequate hiring the high rates of operational failures, reversing a "contract termination" into a "contractual expansion" framework, generating a revenue growth of approximately 20%;• Creation of a tool to analyze the internal team's time utilization, which allowed a more transparent management and optimization of up to 30% of each employee's individual time and proper analyzis of the productivity of the departament as a whole.

• Manager responsible for 87 Contracts, representing approximately 630 employees.• Attendance and direct interface with the the contracts owners, acting directly in the management of the operational processes and quality of the services of each contract.

Alphaville

• Responsible for restructuring the commercial area, VIP services and various negotiations with clients and suppliers , national and international, for security area equipments.• Mapping and structuring the use of the time of the sales team, allowing a better analysis and direction for proper use, which resulted in a 9% increase in sales;• Creation of processes to identify and map potential clients, increasing sales in 8%;• Creation, standardization and implementation of after-sales actions, pre-sales, gathering and retention of customers;• Development of processes for resolution of complaints, guaranteeing the satisfaction of 60% of the clients, strengthening the corporate partnership;• Implementation of continuous improvements in customer service standards;

• Responsible for the control of the peripheral security of Guarulhos International Airport, managing a contingent of 720 employees and other resources allocated in the contract.• Responsible for the implementation of the Operational Base of the company in the city of Campinas-SP;• Stabilization of the contract with Invepar, responsible for the airport through adequate management and intelligent allocation of the existing resources in the place;• Reduction of 80% in the number of uncovered stations;• Implementation of the company's operational base in the city of Campinas,

• In charge of the Security Production sector, encompassing CCTV, Access Control, Front Desk Operators, Parking spaces areas and internal security for other administrative buildings of the company;• Responsible also for the investigation of Patrimonial Crimes (bank robbery) and Security Center (24-hour Security call center), interface with the Public Security Organs, and management of Security projects directed to the Bank.• Projection, planning and implementation of the new model of the Bank's 24-Hour Security Call Center;• Direct participation in the implementation of new entrances and front gates of Cidade de Deus Headquarters in Osasco - SP, answering for to the design and use of the security resources allocated thereto, such as tourniquets, CCTV, OCR (Optical Character Recognition) and security officers;

Master Of Business Administration (Mba), Gestão De Riscos Corporativos

Gestão De Segurança Empresarial, Segurança Corporativa E Bancária