Research coverage and premium options and supplied clients with best coverage available for individual needs.Promote client retention through high-quality service and follow through.

Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.Performed various translations when needed.Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.Generated interest for new and upcoming events by managing social media accounts.

Oversaw Italy, Spain, Portugal and UK markets. Successfully conducted regular analysis on productivity metrics, performed periodical departmental quality audit, coordinated collection processes improvements in collaboration with other departments.Determined required payment dates, contacted customers by phone and email, worked along team members to solve credit issues and bankruptcy claims.Tracked expenses and entered deposits into financial system while reconciling monthly bank accounts to verify accuracy.Facilitated on the job training to new team members.Researched and resolved collections disputes to maintain customer relationships.Compiled budget documents and monitored costs to maintain control systems.

Professionally served external customers and Italian and U.S. markets.Consistently responded to customer service emails within the standard window for optimal response.Observed system functioning and entered commands to test different areas of operations.Collaborated with support team to assist client stakeholders with emergent technical issues and develop practical solutions.Maintained composure and patience in the face of difficult customer situations, applying de-escalation techniques and positive customer support.

Prepared lesson materials and visual aids to reinforce lesson concepts.Delivered exemplary instructor support by assisting with curriculum development.Ayudante de Laboratorio entrenada en diversas tareas: ordenamiento de la Colección de microinvertebrados, técnicas de coloración y montaje, microscopía, analisis morfologicos y morfométricos, manejo de claves taxonómicas y docencia directa de grado en la asignatura Biología Animal en los cursos 2007, 2008 y 2009.

Service Coordinator.