As a Creative Operations Manager, my role is to oversee the efficient and effective management of creative projects from ideation to execution. I work closely with cross-functional teams to ensure that projects are delivered on time, within budget, and to the highest quality standards. I am responsible for optimizing processes and workflows, implementing project management tools and software, and fostering collaboration between teams to drive operational excellence. I also manage resources, including staffing, budgeting, and vendor relationships, to ensure that the team has the necessary support to execute on creative projects. Ultimately, my goal is to ensure that our creative team is able to deliver exceptional work that meets our clients' needs and exceeds their expectations.

- Business process modelling- Workflow automation, process measurement and optimization- Manage third-party vendors and freelancers as related to project deliverables - Plan and identify resources needed and assign responsibilities accordingly - Track and manage project scope and budgets -- Managed multinational team over four Continents. - Lead decentralized team

Here is just some of what I've been up to over the past six-plus years. # Project/Product Manager- work with each client team to provide a customized project management/delivery/testing plan, depending on client preference and resources available - lead a multidisciplinary team throughout the full project lifecycle- introduce and uphold Agile principals.- plan and lead sprints- make my team's job easier (by removing roadblocks, finding additional resources or other support as needed)- manage project backlog - own all aspects of the project from assembling the team, kick off to day to day management of agency-client communications and any external partners# Strategy- part of the new business pitch and client presentation team - assist the client in gaining stakeholder buy-in- create strategic, operational or Marketing roadmaps- editorial calendars- strategic workshops- content audits- work with various team leads to prepare and facilitate workshops (i.e., UX and Content Strategy)# Operations- updated invoicing and timekeeping software, - Revised workflow systems within the company. Including a year-long project to move all of q30's work archives from manual (disk storage) to a 3-time redundant cloud back up system.- hire and train new team members# Training and Coaching - keep co-workers informed on industry trends via regular lunch and learns- educate clients on user-centric design and the importance of user testing- simplify complicated technical concepts into easy to understand language- provide Social Media training - CMS and CRM training# Technical - basic knowledge of HTML, CSS & Javascript- prefer Open Source over proprietary solutions - experience with various CMS platforms- work with various CRM applications, from easy to implement out of the box solutions, collaborating with IT teams on custom builds to implementing enterprise Software - site auditsIn case you didn't catch this, I'm very comfortable wearing many hats.

- Management of complete project life-cycles including timelines, budgets and resources.- Collaboration with a team of independent contractors to effectively meet client expectations.- Working with clients to assemble appropriate teams, negotiate, define, and manage project scope.- Creation of estimates, SOW, and all other documents required during the project life-cycle. - Clients include TRIBAL DDB, John St, Grip Limited and the Marketing Store.

- Gathering both technical and business requirements - Communicate client business needs to the internal team and to third-party vendors - Manage client, third-party vendors and freelancers as related to project deliverables - Plan and identify resources needed and assign responsibilities accordingly - Track and manage project scope and budgets - Plan steer and manage project milestone meetings - Act as the client point-of-contact for all project related issues - Source appropriate 3rd party vendors based on client business needs and requirements

- Worked with the Director, Digital Product Planning to establish a new digital team.- Developed department processes to ensure efficient day to day operations.- Created and implemented a variety of reports and documentation to assist in daily operations. - Screened and Interviewed candidates.

- Responsible for managing the full project life cycle for multiple clients simultaneously, including defining scope criteria, time lines, budgets and required resources - Work with strategy team to build a social media foundation, create and oversee execution of engagement strategy - Develop and implement project management process and best practices - Manage budget, timeline, agency and non-agency resources to ensure a quality experience on traditional interactive projects as well as social media campaigns - Work with all involved disciplines to ensure project delivery occurs on time and on budget

- Lead a multi disciplinary team of copywriters, developers, designers and QA analysts in developing web solutions - Manage resources throughout the project - Consistently strive to exceed client expectations - Create and manage, budgets and timelines

- Development / management of online marketing plans for domestic and international artists - Maintenance of online continuity programs - Content management on consumer marketing and artist websites - Direction of New Media design team regarding execution of web based content and promotions - Drafting of weekly email and database marketing communications - Maintenance of strategic relationships with online partners re. third party promotions - Research of Canadian web activities, maintaining knowledge of Canada's online landscape - Planning of online web casts and web chats with third parties

- Optimization of Yahoo! Canada Customer Care support nationally- Liased with production/engineering departments and Yahoo! users to resolve occurring bugs- Assisted with international Yahoo! Properties; maintained consistency of customer care worldwide- Support of e-commerce property of Yahoo! Canada Store, including monthly billing- Trained, set goals and set up work schedules for French customer care representativesCompilation of weekly and monthly reports on ongoing national and international bugs