Over the past 1.8 years, my journey at TaskUs has been marked by continuous growth and achievement. Joining as a Chat Support Executive, I embraced the dynamic environment, quickly adapting to handle customer inquiries and provide timely support through written communication channels. As I progressed, I expanded my skills to include outbound call activities, proactively engaging with customers to address their needs and concerns. Throughout my tenure, I demonstrated resilience, adaptability, and a passion for delivering exceptional customer experiences. This experience has prepared me for a role where I can act as an escalation point, ensuring that positive hits are investigated and escalated in a timely manner. With my deep knowledge of AML and Sanctions regulations, I am equipped to review policies and procedures, analyze complex information, and present clear proposals to management. Additionally, my understanding of payment systems and markets, coupled with fluency in English, positions me to contribute effectively to mitigating financial risks and ensuring regulatory compliance within a major financial institution.

As a fresher, I commenced my professional journey at Teleperformance, where I spent one year as a Customer Service Representative. During this time, I delved into the realm of customer support with enthusiasm and dedication. In this role, I engaged in handling inbound calls, attentively listening to customers' concerns, and providing effective solutions to address their queries regarding online shopping and related issues. My role also involved troubleshooting technical problems and guiding customers through the resolution process. Through proactive communication and meticulous attention to detail, I ensured that customer inquiries were addressed promptly and satisfactorily. Additionally, I collaborated with cross-functional teams to escalate complex issues and contribute to the enhancement of support processes. My experience at Teleperformance fostered my growth in customer service and instilled in me a strong commitment to delivering exceptional experiences to customers.