Ana Godoi Email & Phone Number

São Paulo, Sp, Br

São Paulo

Leading Process, Project, Data, Automation (IT-Systems) and Support areas. 5 direct reports (managers and supervisor), and more than 25 indirect employess. Owr mission is contribute to high competitivity, with a positive impact in the customers and the business. Contributing to Data Driven, Process oriented, Devops and digital transformation cultures.

São Paulo

- Strategic projects focused on systems scalability, net churn, and customer journey (AI and CRM);- Process controls with automatizations and data analysis;- Anti-fraud projects and LGPD;- Improvements of process and products (Voice of Customer)

São Paulo, Brasil

- General Manager of Process, Projects and Internal Supports teams;- Direct report to COO;- Development of new processes and innovations to the business area, contributing to fast expansion, and product releases;- Service design, focused on customer journey;- Process monitoring (continuous improvement) for high effiency, and governance;- Systems integrations projects (Bots, CRM, and ERP), based on automations, FCR and logged area;- KPI’s/OKR’s controls and presentations.

São Paulo, Brazil

- Leadership of new audit for financial processes in First Call Resolution;- New product squads (Fintech);- Data analysis, development of new workflows, KPI's definitions and share with business areas;- Expertise in customer segmentation Squads, development and automation of processes in CRM, focusing on First Call Resolution (FCR) service, reducing SLA's, optimizing resources and customer experience;- Continuous improvement of BackOffice processes, automation in strategic… Show more - Leadership of new audit for financial processes in First Call Resolution;- New product squads (Fintech);- Data analysis, development of new workflows, KPI's definitions and share with business areas;- Expertise in customer segmentation Squads, development and automation of processes in CRM, focusing on First Call Resolution (FCR) service, reducing SLA's, optimizing resources and customer experience;- Continuous improvement of BackOffice processes, automation in strategic projects and business goals;- Development of the Lean Six Sigma training program for all Qualicorp employees with the process team. Training and increase of continuous improvement culture. Show less

- Responsible for the projects and product development. Focus on sustainability, Carbon Stoc and new services target to agricultural innovation and technology;- Management for all strategic process logistic and customer service (franchises);- Management of 15 direct (analysts and assistance), and more than 55 indirect employees.

Brasil

- Responding to the main board, managed operational control of Backoffice areas to achieve the company goals and improve the quality of services. Focused on ISO normative and adding value to customers; - New strategics and mapping new products and processes, for sustainability and green marketing;- Development and KPI´s operatinal follow-up;- Operational strategic planning to production lines in critical periods;- New process development, trainings and technical… Show more - Responding to the main board, managed operational control of Backoffice areas to achieve the company goals and improve the quality of services. Focused on ISO normative and adding value to customers; - New strategics and mapping new products and processes, for sustainability and green marketing;- Development and KPI´s operatinal follow-up;- Operational strategic planning to production lines in critical periods;- New process development, trainings and technical documentation;- Interface with innovative environments (Startups and entrepreneurship), managing news business opportunities. Show less

Brasil

- Technical Proposals, critical evaluation and audits according by ISO 17025.- Projects for environmental quality control of raw materials and finish products submitted to CETESB, IBAMA and MAPA.- Development of new services and products. - Training and lectures.- Trade negotiations.

São Paulo

- Environmental licensing projects, and continuous improvement in ports and offshore;- Reports and data analysis in accord to current legislation.

São Paulo, Brazil

- Scientific Projects: Focused on chemical and environmental quality;- Data Analysis;- Project Management;- Supervision and Support for Undergraduate Students

Master Of Business Administration - Mba, Process Management

Bachelor'S Degree, Quality Management

Master'S Degree, Exact And Earth Sciences

Bachelor'S Degree, Oceanography, Chemical And Physical

English, English