• Lead India's real estate & facilities operations. Manage 1.5M SF portfolio & customer experience of 24K employees.• Ensure seamless facilities service delivery, superior customer experience, employee health & safety and effective management of vendor partners.• Develop and execute real estate strategy including business case preparation, commercial negotiations and lease management.• Directly manage IFM and Real Estate suppliers, ensuring service delivery, operational excellence and cost optimization.• Responsible for managing annual budget of USD $40 million with financial prudence and accuracy.• Cultivate strong & trusted partnership with Senior leadership and business partners, proactively addressing business needs and influencing strategic decision-making.• Lead cross-functional team of 5 professionals and several outsourced colleagues, providing coaching, mentoring, and performance management to enhance employee engagement and productivity.• Implement sustainable practices to align with organizational ESG goals.• Ensure adherence to relevant regulatory standards, health and safety protocols, environmental regulations and accessibility requirements.• Successfully implemented reasonable accommodations initiative across India.

1. As the Real Estate & Facilities Leader, I led corporate real estate strategy and workplace experience, ensuring seamless integration with business objectives.2. Cultivate strong relationships with business leaders and executive management to ensure alignment between corporate real estate & facilities objectives and organizational goals.3. Develop both short-term and long-term strategies to meet business needs, leveraging data-driven insights to optimize our real estate portfolio and implement industry-leading workplace strategies.4. Direct the Global Transformation Office, driving the implementation of global projects and workplace standards to enhance team member experience, maximize asset utilization, and elevate service levels.5. Collaborate with leadership and stakeholders to execute transformation initiatives that adhere to industry benchmarks and market best practices.6. Oversee supplier performance management for Facilities Management Service providers, establishing governance models and KPIs to ensure service excellence.7. Lead Mergers & Acquisitions efforts, ensuring seamless integration of real estate assets and harmonization of workplace standards and policies to enhance team member experience.8. Manage the entire lifecycle of on-site acquisition, renewal, and disposition, including conducting business case reviews with the executive leadership team.9. Develop and standardize governance models and reporting mechanisms to drive global consistency and compliance with internal policies and regulatory requirements.

Key Responsibilities:- Manage the lease portfolio and lease management activities ensuring compliance and efficient operations.- Oversee the end-to-end process for new lease acquisitions, lease renewals, and lease terminations for IBM Daksh.- Develop and maintain the Real Estate financial budget, track actuals against budgets, and conduct monthly and quarterly variance analysis.- Collaborate with Real Estate consultants to prepare business cases, cash flows, and financial projections for new project acquisitions and lease renewals, presenting them to the management team for approval.- Prepare and present monthly and quarterly Management Information System (MIS) reports on real estate financials in coordination with the corporate finance team.- Establish and maintain Real Estate process maps, documentation, desk-level procedures, and separation of duties matrices.- Manage payment processing, reconciliation, lease registrations, and lease inventory to ensure accuracy and compliance.- Serve as the single point of contact for all internal customers' Real Estate needs, providing timely and effective support.- Act as the primary contact for Real Estate audits, including SOX audits, Corporate audits, and Peer Reviews, ensuring compliance and successful outcomes.- Perform reconciliation of Real Estate financials and collaborate with corporate finance teams to make necessary provisions and adjustments.

Dy. Manager - Corporate Finance (Real Estate and Site Operations)

Key Responsibilities:- Report to the Senior Manager (WFM) and Deputy General Manager (Operations) and oversee a team of 5 Workflow Analysts.- Successfully led the transition and inception of workflow for the Virgin Media process in IBM Daksh, collaborating closely with IT, resource management, and planning teams based in IBM UK.- Liaise with Finance and GEO teams (in Swansea and Liverpool, UK), providing them with Daily, Weekly, and Monthly Billing Hours Projection versus actual delivery.- Maintain daily communication with the client, fostering credibility from both WFM and Offshore perspectives.- Manage operational requirements, analyze performance metrics, and ensure smooth production floor operations.- Validate reports with financial implications such as Payroll, OT payouts, Stacks and Incentives, R&R's, and billing reports.- Monitor the performance of Workflow Analysts (WFA's), providing guidance for their development into future Team Leaders and offering constructive feedback to enhance deliverables.- Responsible for Management Reports and Executive Summary Reports, as well as Service Level analysis.- Analyze real-time, historical, and integrated Avaya reports within defined timelines, devising strategies and steps to expedite operational performance.- Conduct volume forecasting, agent scheduling, and rostering to optimize workflow efficiency.

Specialist (Command Center, Workforce, Convergys India Services) Subject Matter Expert (Vantive and Escalations)