- IT Project Manager- Business and Process Analyst- Salesforce Administrator - Sales Cloud- Salesforce Administrator - Service Cloud- Salesforce Administrator - Marketing CloudProfessional with experience in medium and large projects in Brazil and the United States.

Ao cofundar a CloudStorm Treinamentos, dediquei-me completamente a tudo o que é necessário para fazer a empresa crescer e prosperar. Desde tarefas administrativas e contábeis até revisão de conteúdo, marketing, vendas e suporte, eu estou sempre pronta para fazer o que for necessário.A CloudStorm nasceu de um sonho compartilhado para ajudar as pessoas a aumentarem seus conhecimentos em Cloud Computing. Nós acreditamos na nossa missão e trabalhamos incansavelmente para alcançá-la.

Produtora e Analista de Mídias Sociais na Um Inventor Qualquer.Colocando em prática o sonho de compartilhar conhecimento e experiências nas áreas de desenvolvimento de software, vida e carreira de TI, IoT (Internet das Coisas), hobbies, criações, invenções e tudo o que a Tecnologia possa nos permitir!Esse é nosso canal do Youtube:https://www.youtube.com/UmInventorQualquerEstamos também presentes nos principais Players de Podcasts:Apple Podcasts: https://apple.co/2PEW3V9Spotify: https://spoti.fi/3u2Q9vRGoogle Podcasts: https://bit.ly/3dfDQ8MAmazon Music: https://amzn.to/39qjecPDeezer: https://bit.ly/31tX3htAudible: https://adbl.co/3u0gB9g

Responsible for Functional Analysis of Wipro's New Salesforce Projects and understand which are the customer needs, to define the best ways to implement them and document them in a way understandable to the user (client) and to the technical area, and to analyse and to interpret the business rules and processes. Responsible for monitoring the development of the entire project, helping and explaing to developers the best practices of Salesforce and the best way to achieve the goal. Application of testing and validation practices to ensure delivery of the final product according to the needs identifieds with the client.

As a Salesforce Administrator: responsible for the implantation and implementation of Salesforce Service Cloud to the customer attendance service in the After Sales, Pre-Sales, Marketing, Comercial and Logistics sectors. Responsible for implementation tools and resources to allow of customer service by telephone, chat, email and e-commerce channels. Responsible for deployment, implementation and support of Salesforce Service Cloud and Marketing Cloud.As a Project Manager and Business Analyst: Responsible for identifying and documenting the demands of the business areas, turn this documents in projects, send the projects to be development by external and by resources of IT internal suppliers. Responsible for project management of integrations of Salesforce with Telephony System, with the SAP, with control and logistics system and with e-commerce system.As a Process Analyst: Creation and definition of new Pre Sales and After Sales Processes, implementation of processes that facilitate and accelerate the exchange of information between the service sectors and others setors inside the company.

Responsible for analyzing new projects, raising project scope, conduct technical analysis and define needs, monitor developments, define priorities and activities to be performed, perform testing and validation with customers, track project delivery, ensuring clients stability and scalability to use Salesforce.

Business Consultant and Implementation in the areas of Human Resources, Finance, Materials, Purchasing, Store Management, PCP, Billing (NFe and ECF). Implementation of ERP software for clients in various segments of the economy. Responsible for preparing reports on requirements assessment, installation, parameterization and implementation of HR, Financial, PCP, Purchasing and Materials, Billing, CRM and Store Management modules of CIGAM software. Elaboration of support material (manuals) and training for end users of Cigam ERP. Knowledge of business rules in several areas, such as Finance (accounts payable and receivable, CNAB, unification of securities, Banking Remittances), Human Resources, Purchasing and Materials, Store Management (POS), Billing and CRM. Help Desk support to users in the above mentioned modules and also in the accounting and fiscal areas.

Coordinator responsible for interviewing, hiring and training new teachers of basic computer science, advanced computing, English, Spanish, hospitality and tourism, people management and auto mechanics. Responsible for developing course schedules, progress charts and personnel. Basic computer instructor, CorelDraw, Photoshop, HTML, Dreamweaver and advanced hardware. Responsible for personalized customer service. Assistance in new marketing strategies.