Ana Helena Silva Email & Phone Number

São Paulo, São Paulo, Brasil

Brazil

As a Quality Analyst & Onboarding Specialist at Yooper Digital Marketing, I was responsible for various quality processes within the company. During my tenure, I developed several key activities, such as:- Creating flowcharts and mind maps for B2B and B2C processes.- Creating documentation, strategic roadmaps and presentations based on Power BI analytics.- Conducting meetings with clients and multidisciplinary leadership.- Managing projects with agile and collaborative timelines and stages.- Producing training materials on services and tools for the internal team and clients.

São Paulo, Brasil

At Live Design Digital Agency, I led initiatives focused on client success, carrying out the following responsibilities:- Client account management.- Prospect and lead tracking in CRM systems.- User research and KPI analysis.- Managed demands and projects with Web Design and Digital Marketing teams.- Identified and managed risks and issues in internal and external processes.- Monitored post-launch performance and proposed improvements.- Produced web content (websites, Instagram, Pinterest, and blogs).

Parana, Brasil

At Abridor de Latas Comunicação Sindical, as a Communication and Marketing Strategist, I was responsible for a variety of tasks to ensure effective and strategic communication:- Active lead generation and negotiation of services and projects with clients.- Managed digital channels, including social media and websites, to maximize online presence and target audience engagement.- Established and maintained relationships with content creator partners, collaborating to create relevant and high-quality content.- Implemented SEO strategies and implemented on WordPress platforms, optimizing online visibility and reach.- Developed identity solutions and scalable systems, planning deliveries with continuous monitoring.

Comunicação Social, Jornalismo

Curso, Graphic Design