Provided recommendations for the most effective strategy in addressing ongoing issues related to SOW, with a focus on rectifying billing inaccuracies related to Customer Contracts, Billing Schedules, Customer Invoices, and Invoice Adjustments.

Oversaw end-to-end testing and automation test case verification for complex features and enhancements. Collaborated with product managers, developers, and other teams to ensure that new features functioned as expected and implementation did not negatively impact other areas. Developed test strategies, identified, and documented high-risk regression test cases, logged defects, and verified fixes. Facilitated group testing and provided documentation and training on new features. Led all scrum ceremonies, worked in two-week sprints, reduced bug count, and prevented loopholes in automation among different scrumteams.

Worked as part of a development team to devise solutions for new features and enhancements, aiming to deliver an easy end user experience.• Collaborated with lead developer and automator at the start of the release to identify and implement high level use cases to automate to enhance efficiency and reduce repetitive manual testing for processes.• Developed and implemented software quality assurance procedures.• Conducted thorough testing and bug reporting on software code.• Proposed and implemented innovative ideas to continuously improve quality assurance processes and systems, aiming to enhance overall product quality and customer satisfaction.• Stayed current with industry trends and advancements in software quality assurance techniques to provide Workday Inc. with cutting-edge solutions in the competitive Software market.• Identified opportunities to automate and streamline software quality assurance processes.

Project Management, Enterprise Systems- Manage three projects simultaneously across different departments- Create project plan using Smartsheet to cover all aspects of project plan, including timeline, task ownership, deadlines, prerequisites, and follow-ups- Delegate responsibilities to the respective development team to ensure clear understanding of tasks- Lead weekly team meetings to determine proper delegation and next steps for implementation of project, resulting in increased productivity- Utilize JIRA Agile daily to capture project progress to communicate project status to upper management-Pull reports from a testing environment, TestTrail- Gurock, to capture UAT progress based on Use Cases and assimilated data including, planned, executed, passed, failed, retest and blocked to communicate to the the testing team.

I excelled hard skills and soft skills throughout Year Up. Taking courses to prepare me for a professional career. Business Communications, Professional Skills, Corporate Computing, IT Fundamentals and Independent learning are some of the courses in which I gained knowledge. Specificlaly in IT learned to how to use and maiantian an Active Directory along with setting up networks, troubleshoot and run several virualized Operating Systems in real time- such as Linux and Windows 10.-Earn a positon of Scrum Master to managed a team of 4 to develop a business plan for a new business application called TechBuddy and presented to a panel of professionals as an investment consideration hosted daily meeting and recording progress of project using ThoughtWorks

Provided over 40+ customers with explanations regarding product use and suggesting relation to other products complementing eachother resulting in reaching sale goal.

Tutored 25+ student, Pre-K through 5th grade students. Helped other staff create fun indoor and outdoor activities for student to participate in after completing academic work.My experience at this school was amazing, I was lucky enough to go through this experience during High School. Teaching and working with kids with different yours if learning style really broadened my horizons in understanding Auditory Learners, Visual Learners, Kinesthetic Learners, and how to cope with their learning differences.