Ana Hoang Email & Phone Number

Houston, Tx, Us

-Scheduled and managed meetings through Google Calendar and GoodTime to resolve technical issues with clients and internal teams, demonstrating strong organizational skills and attention to detail-Maintained adherence to daily schedules, ensuring prompt and efficient handling of cases and client interactions in a live queue environment-Effectively communicated with clients and internal teams via phone and email to ensure seamless interaction and information relay-Supported the Enablement Team in training and onboarding newly hired integration support specialists-Resolved complex technical issues for Procore’s Enterprise Resource Planning Integrations-Educated clients on best practices for navigation through Procore and their ERP system for optimal results-Supported various ERP integrations such as: Sage 100, Sage 300, Yardi, Quickbooks, and CMiC

-Demonstrated strong collaboration skills by fostering connections with cross-functional teams, effectively escalating client cases, and solving complex customer issues.-Managed and addressed web inquiries, chat, and email, providing expert guidance to customers in achieving their goals with Procore's software, resulting in an overall Customer Satisfaction score of 98%.-Supported the Enablement Team in training newly hired customer support representatives

Austin, Tx

-Curated personalized gifts for buyers and sellers, enhancing client satisfaction and strengthening relationships-Coordinated with local vendors to source unique and memorable gifts, supporting community businesses-Managed the end-to-end process of gift creation, from ideation and procurement to packaging and delivery-Created seasonal and occasion-specific gift campaigns to maintain ongoing client engagement and appreciation-Collaborated with the realtor to align initiatives with overall marketing and client retention strategies-Enhanced the realtor's brand reputation and visibility through thoughtful and strategic client appreciation efforts

-Implemented the International Baccalaureate Primary Years Programme -Enhanced student academic and social growth by using varied activities and teaching strategies-Provided an inclusive, positive, innovative, and challenging learning environment-Collaborated with various campus teams to evaluate student data and create appropriate adjustments to instruction -Scheduled and coordinated monthly and quarterly meetings with 20+ parents to review student progress through Google Calendar and GoodTime-Piloted new education software platform and lead as campus representative -Built and managed new and on-going relationships with stakeholders-Developed and delivered lesson plans for in-person, and virtual learning according to guidelines established by the Texas Education Agency, board policies, and administrative guidelines that incorporate accommodations for differences in student learning styles

Austin, Texas Area

-Led and coached a diverse team of cheerleaders, fostering teamwork, discipline, and sportsmanship-Developed and implemented training programs to enhance team performance, skill levels, and overall fitness-Organized and coordinated team practices, ensuring a structured and efficient training environment-Mentored and motivated athletes, providing individualized support to help them achieve their personal and team goals-Collaborated with parents to create a supportive and inclusive team culture-Managed team logistics, including scheduling, travel arrangements, and equipment maintenance-Promoted a positive and encouraging atmosphere, boosting team morale and fostering a sense of community-Implemented safety protocols and injury prevention measures to ensure the well-being of all team members

Austin, Texas Area

-Learned customers’ needs and wants and personalized purchase opportunities to address them-Worked as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment-Performed cashiering, stock room upkeep and store upkeep as needed-Maintained company standards regarding personal sales metrics