Anaida Angulo Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

As a Technical Recruiter on the ITS (International Talent Solutions) team, I recruit IT candidates nationwide for fortune 500 companies. On the ITS team, I help organizations bridge the gap between rapidly evolving technology and the need for talented IT professionals with top onshore talent. I take pride in providing companies with on-demand identification, delivery, risk mitigation and employee retention of top international talent.I focus on a variety of different skillsets based on client needs, including but not limited to: Software Developers (Java, .NET, Angular, React, Python), DevOps/SRE Professionals. QA’s/SDETS, Project Managers/Scrum Masters, Business Analysts, Salesforce Developers, UX/UI Designers, Cloud Developers (AWS, GCP, AZURE), Data Engineers and Data Scientists.

• Promoted within 6 months to specialist role and resolved 50+ escalated cases weekly • Acted as a liaison between consumer and supplier for critical cases • Entrusted to mentor newer agents to raise productivity and reduce case handle time

• Answered 75+ incoming calls daily to provide resolution for customer inquiries or complaints• Managed working in 5 different queues and excelling in Quality Assurance audits • Transitioned from a call center environment to fully remote and continued to exceed metrics

Orlando, Florida, United States

• Provided a high level of Customer Service and timely assistance with customer transactions• Grew into a manager role and managed a team of 4 per shift and scheduled shifts for employees • Traveled out of state as a sales rep for gaming expos and negotiated deals for gaming products

Coral Springs, Florida, United States

• Greeted and checked in members as the face of the club• Responsible for outbound phone calls to clear account balances for gym members • Maintained customer satisfaction to cultivate customer loyalty for renewed annual membershipsI worked in two locations during my tenure at LA Fitness. Started working in Coral Springs where I went to high school and transferred to the LA fitness in Orlando, FL while pursuing my degree at UCF.