Supplies and marketing department:-Participation in the salone del mobile, Milan (Italy) -Negotiation of a collaboration with international suppliers -Classification of various documents -Preparation and verification of customer ordersStore:-Customer reception/ Detection of needs-Merchandising -Gift wrappingAccounting:-Remittances of checks and collections-Cash flow chart update-Filing of various documents -Handling mail Website:-Creation of a marchant website with a national target-Improvement of the SEO for each products and pages-Management of the smooth running for the website-Addition of new products + Optimization of the site performance-Management of unforeseen issues, in collaboration with the development team

- Multichannel Support Management: Overseeing customer support inquiries across various channels, including calls, chat, and emails, to ensure consistent and top-quality responses.- Complaint Escalation Handling: ensuring timely and appropriate communication while maintaining a professional behavior in high-pressure situations.- Quality Assurance and Compliance: Conduct rigorous quality assurance checks on customer interactions- Crisis Management and Communication: Developing and executing strategies for handling critical situations, including crisis communication plans and managing customer interactions with a focus on transparency, empathy, and maintaining the highest level of professionalism.

-Influencer Collaboration and Relationship Management: Identification, negotiations, and keeping relationships with influencers to enhance brand visibility, harnessing their extensive reach and credibility.-Content Calendar and Editorial Planning: create and oversee a content calendar, orchestrating collaboration with interdisciplinary teams to ensure the punctual creation and dissemination of top-tier content.-Ad Budget Allocation and Optimization: Manage advertising budgets across various social platforms, employing data-driven insights to allocate resources effectively, optimize ad spend, and achieve maximum ROI.-Regulatory Compliance and Policy Adherence: Guarantee the conformity of all social media content and promotional initiatives with pertinent industry regulations and platform guidelines.-Cross-Channel Integration: Collaborate with other marketing teams (content marketing, email marketing) to integrate social media efforts into a cohesive and synergistic overall marketing strategy.