Anait Mkrtchyan Email & Phone Number

▪️Lead Digital Sales Strategy: Drive the development and execution of digital sales strategies to maximize revenue and market presence through innovative online channels.▪️Optimize Digital Platforms: Oversee the design and continuous improvement of digital platforms to enhance user engagement, optimize conversion rates, and deliver a seamless customer experience.▪️Performance Analytics: Implement and leverage advanced sales analytics tools to monitor key performance metrics, generate insights, and guide strategic decisions.▪️Cross-Functional Collaboration: Work closely with various teams and departments to ensure alignment of digital sales initiatives with overall business objectives and organizational goals.▪️Strategic Partnerships: Forge and maintain strategic partnerships to expand digital market reach, enhance competitive positioning, and drive growth.▪️Industry Trend Awareness: Stay abreast of the latest industry trends and digital innovations to incorporate cutting-edge tactics and maintain a competitive edge.▪️Customer-Centric Focus: Enhance customer satisfaction by refining digital product offerings and optimizing sales processes to meet evolving consumer needs.▪️Long-Term Growth Contributions: Shape and drive the vision for digital sales development to contribute to the company’s sustained growth and strategic objectives.▪️Budget Management: Efficiently manage digital sales budgets, allocate resources, and oversee performance to achieve sales targets and drive profitability.

Ереван, Армения

▪️ Head online sales efforts for insurance products, focusing on boosting revenue through digital channels.▪️ Lead the design and optimization of the company's online platform to enhance user experience and increase conversions.▪️ Manage sales budget allocation and team performance to meet ambitious targets efficiently.▪️ Collaborate with teams and departments to align sales strategies with organizational goals.▪️ Implement sales analytics to track performance and drive continuous improvement.▪️ Cultivate strategic partnerships to expand market reach and competitiveness.▪️ Stay updated on industry trends to drive innovation in online sales tactics.▪️ Prioritize customer satisfaction by refining product offerings and sales processes.▪️ Contribute to the company's long-term growth by shaping online sales strategy and vision.

▪️ Lead project management initiatives within a top-tier consulting firm, specializing in delivering tailored solutions to diverse clients▪️ Develop and execute strategic projects aligned with client goals, ensuring timely delivery and exceptional results▪️ Proactively identify and mitigate project risks, fostering smooth project progression and client satisfaction▪️ Led the transformation and development of the company's website, enhancing its functionality and user experience to better align with business objectives.▪️ Coordinate cross-functional teams to optimize collaboration and achieve project objectives efficiently▪️ Adapt to evolving client needs and market dynamics, ensuring project success in dynamic environments▪️ Provide comprehensive project reporting and analysis, guiding clients towards informed decision-making▪️ Conduct competitive analyses to drive strategic insights and maintain client competitiveness.▪️ Develop detailed project roadmaps and utilize cutting-edge tools for effective project management▪️ Communicate project updates effectively to CEO, maintaining transparency and alignment▪️ Create and maintain project documentation for future reference and knowledge sharing

▪️ Lead the strategic management of B2B operations within the fast-paced iGaming industry.▪️ Develop and execute data-driven strategies to optimize B2B processes and performance metrics.▪️ Collaborate with diverse teams to implement initiatives aimed at enhancing B2B partnerships and services.▪️ Monitor and analyze key performance indicators (KPIs) to drive continuous improvement and achieve business objectives.▪️ Provide mentorship and training to team members, fostering their professional growth and expertise in B2B operations.▪️ Ensure the accuracy and reliability of data in all reports and analyses, maintaining high standards of quality and integrity.

▪️ Fostered strategic partnerships with product and commercial teams to drive innovative enhancements for customer experience and operational efficiency.▪️ Provided visionary leadership to direct the growth and empowerment of the operations team, consistently surpassing targets.▪️ Maintained unwavering standards of professionalism and customer-centricity across all customer interactions.▪️ Led strategic direction for support strategy and team, excelling in staffing, planning, and quality control.▪️ Collaborated closely with technical teams to scale products and establish strategic alliances for expansion.▪️ Set and delegated goals, guiding the team towards collective success and continual performance improvement.▪️ Orchestrated seamless deployment of approved support strategies, policies, and procedures.▪️ Ensured operational efficiency by managing team activities to achieve service level benchmarks.▪️ Exceeded targets for customer satisfaction, service level, and issue resolution through adept management of contact channels.▪️ Fostered collaboration among departments to enhance customer satisfaction and improve service delivery.▪️ Implemented quality controls to ensure consistently high-quality customer service.

Leads a team of analysts in gathering and analyzing data related to customer service performance, incidents, and issues to identify trends and root causes.▪️Oversee the management and prioritization of incoming support requests, ensuring timely escalation to relevant specialists as needed.▪️Develop and implement data-driven strategies to enhance customer service processes and performance.▪️Collaborate with cross-functional teams to design and execute improvement initiatives aimed at elevating customer experience.▪️Monitor key performance indicators (KPIs) and provide actionable insights to drive continuous improvement.▪️Mentor and train team members to enhance their analytical skills and knowledge in customer service analytics.▪️Ensure data accuracy and integrity in all reports and analyses produced by the team.

▪️Gathers information related to incidents or issues, then determine the root cause of the problem and devise solutions to resolve the user’s issue▪️Manage the flow of incoming support requests and escalate issues to relevant specialists▪️Identify improvement opportunities in customer service

▪️Perform research and analyses ▪️Provide reports appealing and easy to skim▪️Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.▪️Quickly identify when issues are more complex and gather appropriate information for resolution