Ana Ivan Email & Phone Number

Copenhagen, Capital Region, Denmark

Copenhagen, Capital Region, Denmark

My responsibilities include:- managing a portfolio of enterprise-level customers by building a trusted advisor relationship with them. - ensuring the customers are succeeding against their success plan and progressing through the TwentyThree maturity model.- ensuring customers have a smooth onboarding and implementation phase and managing these projects across multiple stakeholders and activities.- working closely with the Support and Engineering teams to resolve any tickets or issues faced by your customers.- participating in large sales processes to scope onboarding and implementation requirements and solutions.- expanding accounts on a continuous basis after understanding how customers are currently using the products and identifying opportunities to increase usage and value gained- running workshops and training with customers as well as provide strategic guidance in the field of video and digital marketing.- liaising with the Product team to ensure feedback loops and voice of customers.

Copenhagen Area, Capital Region, Denmark

- responsible for driving sales opportunities with prospective customers in the enterprise segment, by understanding their business objectives and requirements and acting as a trusted advisor in how to get value from our product suite.- focused on new business, while sometimes also working on expanding existing business together with the CSM team.- established relationships with senior executives and decision-makers in the marketing units in the largest organizations.- nurtured strong internal collaboration in order to move prospective customers to close and secure successful adoption.

Collaborating with Le Wagon London + Copenhagen + Berlin for the following modules of the course:Relational Database, SQL & ORM- Database Schema Design & SQL- One-to-many, many-to-many relations and join table- CRUD in SQL (Create, Read, Update, Delete)- Advanced JOIN queries- Connecting your DB to ruby with an ORM (Object Relational Mapping)- Active Record Basics: migrations & naming convention- Active Record Advanced: associations & validationBuilding web interfaces- Product Design, UX & UI principles- HTML basics- CSS (selectors, properties, stylesheets’ organization)- Atomic design principles- CSS techniques with flexbox & CSS grid- CSS media queries for Adaptive Design- Bootstrap basics & Responsive Grid SystemES6, the latest Javascript version- JavaScript fundamentals- ES6 and differences to ES5- JavaScript Tooling (Babel, Webpack, yarn)- DOM Events & AJAXRails- MVC in Rails: Routing, Controllers, Params & Views- Models & CRUD in Rails

Copenhagen Area, Denmark

As a Customer Success Manager I was responsible with maintaining a strong relationship with small and medium UK businesses. I was in close communication with all stakeholders in order to better understand their business objectives and to help drive product adoption. Together, we defined short and long term goals and created customer success plans to achieve said goals. I worked closely with our Marketing and Sales teams as well as our Quality and Compliance department, to ensure that our Trust and Transparency values were maintained.

Bucharest, Romania

My responsibilities included managing an annual portfolio of clients belonging to the commercial & public sector in Belgium and Luxembourg for Full Use software licenses and Oracle/SUN hardware equipment. In addition to this, I also educated my clients on e-business practices and any associated contractual implications, managed exceptions for customers with issues that could have delayed or inhibited renewals and forecasted business targets and opportunities in territory. Over time, I established relationships with multiple teams and lines of business(i.e local country team, Collections, Migrations, Sales, etc) to ensure sales target achievement and customer satisfaction. On various occasions, I took part in Sales trainings within/outside Oracle which I later delivered to my team. I was also an assigned coach to any new-hire on the support sales department.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Computer Programming, Attended Le Wagon Copenhagen (Batch #192)

- Core concepts of object-oriented programming (OOP) - Software structuring following design patterns like MVC - 3rd party service.

Bachelor Of Arts (B.A.), Foreign Languages, Literatures, And Linguistics