Ana Coello Email & Phone Number

Newport Beach, Ca

Account Manager for the leading Prepackaged Pharmaceutical Manufacturer A-S Medication Solutions, formerly Allscripts Medication Services Group, is the pioneer in medication dispensing solutions with over 20 years of experience. A-S Medication Solutions has teamed up with Sav-Rx - the best-in-class, international pharmacy benefit manager, with over 40 years of experience, to create the fastest, most reliable dispensing solutions available anywhere in healthcare today!We also provide our client physicians with a full adjudication, real-time monitoring and scrubbing system that will help expedite the dispensing process by avoiding potential third party claims issues before they arise.Account Manager for the leading Prepackaged Pharmaceutical Manufacturer. Provides initial support for the Enterprise accounts. Ongoing responsibility for account maintenance, user experience, product up-sale, and customer satisfaction.

Santa Ana, Ca

Personally responsible for the growth and care of over 400+ high-profile accounts in the healthcare industry. Due to my stellar talents in both phone sales, etiquette and my ability to understand a customer’s individual needs, I was able to retain existing customers, contributed to key decision-maker’s choices in bringing our company their other business and instill complete satisfaction and comfort through my personal “first-name-basis” approach to customer service.A major part of this position included the constant evaluation and maintenance of customer’s custom pricing and medication formularies. My diligence and persistence in ensuring profitability balanced with customer satisfaction allowed us to see UGP sales in excess of 40% as well as their willingness to purchase solely from us instead of our competitors. All accounts signed up for our program were trained, on boarded and integrated with our customized software and I was responsible for knowing every aspect of their business, their needs, their purchase patterns and because of my attention to these details I was consistently able to offer better medication solutions, quote and upsell new products and was equally awarded with an exceptional rapport with each company I managed.

Established proof of loss by studying medical documentation and assembled additional information as required from outside sources, including claimant, physician, employer, hospital, and other insurance company. Initiated or conducted investigation of questionable claims. Documented medical claims actions by completing forms, reports, logs, and records. Resolved medical claims by approving or denying documentation; calculating benefit due, initiated payment or composed denial letter. Ensured legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations. Maintained quality customer services by following customer service practices responding to customer and insurance company inquiries.