Hello!I’m Ana, a Customer Service Specialist with 7 years of professional experience in Customer Service, Social Media Marketing, Customer Experience and Digital Marketing. I currently work at Royal Caribbean International, the greatest cruise line with the largest cruise ships in the world, focusing on maximizing the customer experience.For the past 5 years, I participated in projects of branding and rebranding, product launch campaigns, social media marketing management, revenue-driving projects, expansion of customer service channels, and building and translating brand strategies. I had the opportunity to learn about different markets and audiences, worked with small, medium, and large companies, and became even more detail-oriented and research-based.During my career, I also worked for The Walt Disney Company for 2 years and a half. I was able to learn and improve my customer service knowledge base and skills, which assisted me to always deliver an outstanding customer experience. I worked with cross-functional teams in a fast-paced and constantly changing environment, always adapting and ready for new challenges.I believe that it is through the customer experience and social media marketing that we can change people's lives, especially when it is done in a collaborative, consistent, and magnificent way. And that's why customer service and social media channels are what keeps me moving. It inspires me everywhere I go: the people I interact with, the places I visit, and the people I meet. I’m always eager to create solutions that make the world a better place.When I'm not working, you can find me playing video games, trying out a new food recipe, drawing, or playing sports.